Atento, one of the largest call center operators in Latin America, finds itself in the middle of a labor dispute between Mexico and the US. The US Trade Representative (USTR) requested a review panel under the US- Mexico-Canada Agreement (USMCA)… Read More »

Over the past decade, Belize has been quietly building a reputation among BPO industry experts.  In spite of demographic numbers that barely pass the 400,000 people, Belize stands out among other Central American nations due to its population of native… Read More »

Two years into the war with Russia, Ukrainian IT firms fear little for the integrity and continuity of their business operations. True concern comes from better-known, comparatively mundane sources: global economic headwinds, customers who remain extra-cautious and a dwindling flow… Read More »

Mexican labor authorities are getting more serious about worksite inspections, particularly those aimed at making sure that no gender discrimination is happening in the workplace. Mexico’s Labor Ministry recently published a new protocol for gender-focused worksite inspections. The point of… Read More »

The market seems to be growing partial to captive and build-operate-transfer (BOT) setups following the post-COVID digital explosion and the global drive for market-relevant skills. Captive centers and BOTs are attractive models for companies that wish to leverage the advantages… Read More »

Data expertise is amongst the most in-demand tech skills in the market today. In spite of the many options available for hiring engineers globally –from freelancing and EOR arrangements, to the use of staffing agencies and tech consultancies– companies remain… Read More »