Thursday, May 17th, 2012

News & Analysis

  • Medellin Slideshow: A City Blooming for BPO

    Medellin is one of those cities that you never want to leave. Blessed with mountains on all sides,  a Mediterranean climate and some of the best beef dishes anywhere in Colombia (especially when over a barbeque), Medellin is shaking loose from the shackles of its past and putting a remarkable amount of focus on global services. We spent a few days there last week – and got to know how the Paisas people see Colombia’s second biggest city evolving as a hub for innovation and global engagement.

    MG 1155 2 Medellin Slideshow: A City Blooming for BPO
    2012 05 10 008 2 1024x768 Medellin Slideshow: A City Blooming for BPO
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    Many of Medellin's schools are equipped with high-tech hardware.
    2012 05 11 medellin day 2 001 2 1024x768 Medellin Slideshow: A City Blooming for BPO
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    HP is projected to move into this section of "Ruta N" over the next few months.
    045119 2 Medellin Slideshow: A City Blooming for BPO
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    Bancolombia's headquarters on in Medellin where it employs over 10,000 workers.
    CYK 1 2 1024x680 Medellin Slideshow: A City Blooming for BPO
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    The super modern Ruta N facility is set to become a center for foreign entrepreneurs - on the left bean bag, Carolina Ardila Lopez, business development manager for Ruta N, to the right, Kirk Laughlin of NSAM.
    ktaw 2 Medellin Slideshow: A City Blooming for BPO
    METRO 2 Medellin Slideshow: A City Blooming for BPO
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    The Medellin metro runs, north - south, through the city's valley.
    juxa 1024x768 Medellin Slideshow: A City Blooming for BPO
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    Yuxi Pacific is one of a group of newly landed software firms. Setting up in Medellin was a "no brainer'" for Yuxi CEO Michael Puscar.

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  • A Traumatic Past Sets Medellin Ablaze with Global Ambitions

    medellin downtown LATAM 300x198 A Traumatic Past Sets Medellin Ablaze with Global Ambitions By Kirk Laughlin

    Seemingly out of nowhere, Medellin is sweeping onto Latin America outsourcing’s center stage in a dramatic flourish, winning deal after deal and – by beckoning to the world – totally reshaping what the city stands for by openly confronting the wreckage of its darkest days. Medellin’s dramatic transformation is easily one of the most captivating stories in all of Latin America IT. Read More »

  • Genpact Learns to Adapt to Brazil by Leaning on Local Expertise

    genpact logo 300x46 Genpact Learns to Adapt to Brazil by Leaning on Local ExpertiseBy Filipe Pacheco

    Genpact is definitely a global leader when it comes to business process and technology management. But, in Brazil, the company`s strategy is to learn with the Brazilians how to be successful in the local market and the intentions are to start to follow a growing path from now on.  “We are a global company with local presence. In Brazil, we knew it was necessary to come up with a Brazilian team that understands the local market very well,” said Affonso Nina, Genpact`s new Brazil`s country manager. “And, with that process, we had to have in mind the word adaptation“.  Read More »

  • Runaway Complexity of BPO Contracts Due Partly to “Unrealistic” Demands of Clients

    headshots Runaway Complexity of BPO Contracts Due Partly to Unrealistic Demands of Clients By Dan Berthiaume

    If you are a BPO professional and have had a sneaking suspicion in the past five to 10 years that contracts are getting more complex, it’s more than a hunch. For reasons including the growing importance of IT to the BPO equation, increased sophistication of BPO buyers, and the evolution of BPO beyond a means of lowering transactional labor costs, BPO contracts are growing more and more complicated.

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  • Why HTML5 Projects Are a Great Fit for Latin America IT

    By Steve Mezak

    HTML5 300x300 Why HTML5 Projects Are a Great Fit for Latin America IT The emerging HTML5 standard will make it a lot easier to deliver more graphical and attractive Web pages to more and more devices (especially mobile devices). That makes it a big boon for Web developers, and also a great fit for Nearshore developers with an eye for good design and local tastes. Read More »

Nearshore ICT: Regulatory Pressures Trigger Change for Mexico’s Telecoms

Teleperformance Makes Social Impact a Priority, Wins Nearshore Honors

From Dilma to Slim: Which Latin America Leaders Are Using Twitter and Why?

The Tantalizing Prospect of Cuba Getting Plugged in to Global BPO

Economic Slowdown Won’t Stop IT Expansion in Brazil


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GUEST POST BROUGHT TO YOU BY: Ci&T

The Fixed-Price Project Delusion and the Benefits of a Continuous Delivery Model

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Expert Views & Commentary

Essential Metrics to Use to Evaluate Application Development and Testing Vendors

By: Linda Tuck Chapman

Linda Chapman Essential Metrics to Use to Evaluate Application Development and Testing VendorsDeveloping and implementing consistent, actionable performance metrics for your Application Development and Maintenance and Testing program is one of the best ways to ensure you get value for money. One of the most important aspects of developing effective metrics is to resist measuring everything that can be measured. Focus only on measuring what matters. Read More »

Be Rigorous from the Start or Your Outsourcing Engagement will Fall Short

By: Michael Santamaria

Michael Santamaria 18456 300x198 Be Rigorous from the Start or Your Outsourcing Engagement will Fall Short There’s little doubt that Business Process Outsourcing is here to stay; the lure of “easy” cost savings is just too powerful for companies to resist. But the truth of the matter is that implementing a successful outsourcing project is hard work and realizing those “easy” savings is by no means a foregone conclusion. While data on outsourcing failure is hard to come by, the Aberdeen Group has reported that 21% of outsourcing projects fail to meet stakeholder expectations, and Gartner puts the outsourcing failure rate as high as 30%. Although neither study defines what constitutes a “failure,” the bottom line is a large percent of projects end with unhappy clients. Read More »

Why “Trust, But Verify” is Essential in Vendor Management

iStock 000010709705XSmall1 300x199 Why Trust, But Verify is Essential in Vendor Management By Michael Blankman

In my recent article, we concluded that the most important aspect of managing remotely is building a strong and trusting relationship. Creating a partnership that doesn’t rely solely on the contract for the outsourcer to get performance security. The partnership is critical because once operations are outsourced, real influence over daily management will and should be limited, or why outsource at all? The partnership needs to be based on respecting each other’s expertise, ensuring roles and responsibilities are clearly defined and that the underlying business model justifying the decision to outsource is protected. Read More »

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