IT Outsourcing News | Nearshore Americas
IT Outsourcing & BPO Outsourcing News & Expert Commentary from Latin America
IT Outsourcing & BPO Outsourcing News & Expert Commentary from Latin America
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Frazzetto: "Mentality shift"
By Jon Tonti
Global CIOs are more focused than ever on activities that generate revenue and they are leveraging their global sourcing strategies not to save money, but instead to invent new business verticals, according to the newly released 2012 Harvey Nash CIO Survey. As the architecture of a company’s systems becomes synonymous with its business model, CIOs are crafting souring strategy not just directed at cost savings, but also revenue generation. Read More »
By Luke Bujarski
Recent news headlines are fraught with controversy involving multinationals operating in Latin America. Spain’s Repsol has now officially sued the Argentine government over last month’s nationalization of oil company YPF. Wal-Mart Corporation (operating in Mexico with the “Walmex’ brand) is also on the defensive as a corruption scandal in Mexico threatens to incite deeper investigations into the company’s global operations. To gain a better sense of business environment and legal protections afforded to international investors operating in the region, we turned to John Crespo, Partner and Latin America practice lead at King & Spalding. Read More »
By Steve Mezak
Are you interested in exploring the agile methodology for developing software at your company, but you’re worried that it feels like writing a blank check to the developer? It’s a commonly held belief among companies looking for outsourced software development that agile could potentially cost more than traditional methodologies. Read More »
By Filipe Pacheco
Stefanini IT Solutions, one of the biggest players in the IT and Outsourcing industry in Brazil, has just made another move towards expansion in Latin America — this time, towards the southern part of the continent. The company founded and managed by Marco Stefanini has now bought Top Systems, one of the biggest producers of core banking software in Uruguay. Read More »
Medellin is one of those cities that you never want to leave. Blessed with mountains on all sides, a Mediterranean climate and some of the best beef dishes anywhere in Colombia (especially when over a barbeque), Medellin is shaking loose from the shackles of its past and putting a remarkable amount of focus on global services. We spent a few days there last week – and got to know how the Paisas people see Colombia’s second biggest city evolving as a hub for innovation and global engagement.
By Jagdish Dalal
George Santayana once wrote: “Those that fail to learn from history, are doomed to repeat it.” I also like what Albert Einstein wrote, “Insanity is doing the same thing over and over again and expecting different results.”
So it is for many providers who do not have a structured process for learning from their past performance. Customers expect their providers to continuously improve their performance. In a competitive world of outsourcing, providers benefit by reducing service defects, thereby improving customer satisfaction and their bottom line. After all, failure to meet performance levels ends up costing them in their margin – directly or indirectly. Read More »
By: Linda Tuck Chapman
Developing and implementing consistent, actionable performance metrics for your Application Development and Maintenance and Testing program is one of the best ways to ensure you get value for money. One of the most important aspects of developing effective metrics is to resist measuring everything that can be measured. Focus only on measuring what matters. Read More »
By: Michael Santamaria
There’s little doubt that Business Process Outsourcing is here to stay; the lure of “easy” cost savings is just too powerful for companies to resist. But the truth of the matter is that implementing a successful outsourcing project is hard work and realizing those “easy” savings is by no means a foregone conclusion. While data on outsourcing failure is hard to come by, the Aberdeen Group has reported that 21% of outsourcing projects fail to meet stakeholder expectations, and Gartner puts the outsourcing failure rate as high as 30%. Although neither study defines what constitutes a “failure,” the bottom line is a large percent of projects end with unhappy clients. Read More »
A detailed look at the strategic focus of Neoris (Sponsored video)
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