IT Outsourcing News | Nearshore Americas
IT Outsourcing & BPO Outsourcing News & Expert Commentary from Latin America
IT Outsourcing & BPO Outsourcing News & Expert Commentary from Latin America
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Delivered to you: the latest on IT/BPO from Guadalajara and beyond.... Read More
By Patrick Haller
There has been doubt expressed publicly about Rio’s – and Brazil’s – preparedness to host the 2014 World Cup , 2016 Summer Olympics and the Paralympics, even amongst government officials. Romário de Souza Faria, a futbol hall-of-famer, now a federal congressman, told the Brazilian newsmagazine Istoé he expects that only 10 of the 12 stadiums around the country which are slated to host World Cup matches will be built in time, and he doesn’t expect Brazil to be 100 percent ready.
By Dan Berthiaume
Most IT outsourcing and BPO relationships boil down to one of two models: staff augmentation or managed services. “Staff augmentation is where the client defines a specific skill and pays the provider based on the number of hours and days successfully worked,” explains Dave Borowski, senior associate of outsourcing advisory firm Pace Harmon. “There are service levels, but you still pay by the number of hours and bodies.”
And while staff augmentation is currently more popular with clients, particularly in the case of BPO, there is a shift toward more adoption of the managed services approach. Read More »
By Dan Berthiaume
Operating in 100 countries and transporting goods around the globe, at first glance it would appear Danish shipping company Maersk Line is already handling all the cargo it can manage. But when Maersk determined that the volume of most of the goods it was shipping had not grown to full capacity, the company decided information technology outsourcing (ITO) would be a crucial part of rectifying the situation.
By Clayton Browne
Brazil has developed into the economic giant of Latin America over the last two decades, with a GDP representing close to half of the total output of Latin America. And while this economic development is obviously related to the bountiful natural and human resources the country has been blessed with, it is also clearly connected to a long-term program of regulatory reforms that has gradually opened up various sectors of Brazil’s economy. The current administration has promised to continue with those kinds of changes.
By Dan Berthiaume
Most BPO services offered by providers based in Latin America have been delivered by global companies who established a regional delivery center. However, the Nearshore’s burgeoning shared services industry holds the promise of the “next wave” of Latin American BPO: one driven by homegrown providers. But along with that wave comes a boatload of pressures and demands.
Develop a strong risk management process and you won’t have to worry much
By Jagdish Dalal
I am always amused when business development people or IT outsourcing providers ask their prospects, “What keeps you up at night?” Then, they take that input and promptly develop a “value proposition” that is supposed to make the client sleep soundly! Soon the conversation goes to what value proposition they can offer to the prospect – and every attempt is made to avoid any conversation about risks associated with the solution or about risk mitigation options.
By Dan Berthiaume
Everyone seems to have at least one story about a nightmare experience dealing with telephone customer service. The fact that many call center providers are located in countries where language and customs are significantly different from US norms only exacerbates the problem. Some experts recommend that companies outsourcing call center functions attack the problem of poor customer service by focusing more attention on serving the needs of customers. But is that always the best strategy?
By Jerry Durant
Everybody wants ROI from their outsourcing projects. Many (on both the buy and the sell side) claim it. But relatively few have the knowledge or background to calculate it correctly. This not only makes it harder to make good decisions, but saps the credibility of whoever is doing the calculations.
Far too many operations and procurement professionals try to calculate ROI without a sufficient understanding of it.
Julio Acevedo, head of HP Guadalajara explains the types of services coming from the Nearshore.
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