Combining low attrition rates with high quality ratings isn't easy in BPO, but somehow Leroy Reid, Xerox's VP and Country Manager of Jamaica has cracked the formula. Reid tells Nearshore Americas what he has learned about developing a top-notch BPO team.
IBEX Global was eager to move into the nearshore. So it hired a leader with knowledge of key markets. It's too early to judge the results of the expansion, but IBEX believes new CEO Robert Dechant has set it up for success.