The facility with 63,000 square feet of office space will be ready for occupation by early next year. Call center industry in Jamaica has employed over 18,000 people, with nearly 11,000 of them based in Montego Bay.
Combining low attrition rates with high quality ratings isn't easy in BPO, but somehow Leroy Reid, Xerox's VP and Country Manager of Jamaica has cracked the formula. Reid tells Nearshore Americas what he has learned about developing a top-notch BPO team.
IBEX Global was eager to move into the nearshore. So it hired a leader with knowledge of key markets. It's too early to judge the results of the expansion, but IBEX believes new CEO Robert Dechant has set it up for success.