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Teleperformance to Run BookI.com’s Contact Center in Jamaica

Teleperformance to Run BookI.com’s Contact Center in Jamaica

By Narayan Ammachchi European outsourcing giant Teleperformance has landed a deal with travel company BookIt.com to run its contact center in Jamaica’s Montego Bay. Launched in December last year, the contact center provides customer-care services to the travel agency’s guests ...

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The Secret to True Jamaican Jerk

The Secret to True Jamaican Jerk

Jamaica. The name instantly evokes an image of pristine waters embraced by immaculate sandy shores, with a year-round welcoming sun and hospitable people. But there’s much more to this humble island of 2.8 million inhabitants. An innate creativity and abundance ...

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US BPO Firm Elephant Group Expands Rapidly in Jamaica

US BPO Firm Elephant Group Expands Rapidly in Jamaica

By Narayan Ammachchi Florida-based BPO firm Elephant Group is reportedly outfitting a 20,000 square-feet office facility in Jamaica’s Montego Bay Free Zone, signaling a significant expansion of its operation in the Caribbean region. According to the Jamaica Gleaner, Elephant Group first ...

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Sutherland Launches Global Delivery Center in Jamaica

Sutherland Launches Global Delivery Center in Jamaica

By Narayan Ammachchi Sutherland Global Services (SGS) has launched a huge delivery center at the University of the West Indies, raising the prospects of creating more than 3,000 jobs in Jamaica. This is the largest foreign investment in the Caribbean ...

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Diane Edwards Named President of Jamaica’s JAMPRO

Diane Edwards Named President of Jamaica’s JAMPRO

Diane Edwards has been named the new president of JAMPRO, Jamaica’s investment promotion agency assigned with the task of positioning the Caribbean country as a key destination for nearshore outsourcing service providers. Diane, whose appointment takes into effect in September, ...

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