Agents with first-hand experience of working for contact center providers in Jamaica describe their experiences and talk about the benefits, perks, and work environments that convince them to stick around.
The facility with 63,000 square feet of office space will be ready for occupation by early next year. Call center industry in Jamaica has employed over 18,000 people, with nearly 11,000 of them based in Montego Bay.
Combining low attrition rates with high quality ratings isn't easy in BPO, but somehow Leroy Reid, Xerox's VP and Country Manager of Jamaica has cracked the formula. Reid tells Nearshore Americas what he has learned about developing a top-notch BPO team.