Making the Same Mistake Over and Over? How to Absorb Outsourcing Lessons into Process
May 21st, 2012
By Jagdish Dalal
George Santayana once wrote: “Those that fail to learn from history, are doomed to repeat it.” I also like what Albert Einstein wrote, “Insanity is doing the same thing over and over again and expecting different results.”
So it is for many providers who do not have a structured process for learning from their past performance. Customers expect their providers to continuously improve their performance. In a competitive world of outsourcing, providers benefit by reducing service defects, thereby improving customer satisfaction and their bottom line. After all, failure to meet performance levels ends up costing them in their margin – directly or indirectly.
glendonTodd Capital LLC, a private equity firm that focuses on investments in business services companies and investments in real estate, announces the acquisition of Toutatis Inc. by glendonTodd Capital LLC and Performa Partners.
Based in São Paulo, Brazil, Toutatis Inc. is a full service business process outsourcing (BPO) provider in Latin America and offers a wide variety of BPO solutions in human resource outsourcing, finance and accounting outsourcing and procurement outsourcing. The firm has offices in ten countries throughout Central and South America, including: Argentina, Brazil, Chile, Columbia, Ecuador, Mexico, Paraguay, Peru, Venezuela, and Uruguay, giving it the ability to serve international clients with operations throughout the region. The company’s unique ability to deliver BPO services across Latin America from its shared service center in Uberlândia offers flexible and cost-efficient solutions by providing user-friendly, accurate, seamless execution.
Todd Furniss, Managing Partner of glendonTodd Capital explains, “We focus on those industries and companies …
By Steve Mezak
Are you interested in exploring the agile methodology for developing software at your company, but you’re worried that it feels like writing a blank check to the developer? It’s a commonly held belief among companies looking for outsourced software development that agile could potentially cost more than traditional methodologies.
Capgemini to Establish Colombia Operations
May 17th, 2012Capgemini, one of the largest multinational IT companies in the world with presence in 40 countries and more than 50 years of experience, will open a subsidiary in Bogotá to offer its services to local clients and subsequently to clients based in other Latin American countries while using Colombia as its regional base of operations.
“Colombia is a key country in our regional expansion strategy; it’s a country experiencing strong growth that has a very capable workforce and a very competitive cost structure. For that reason we decided to open offices here,” said Peter Kroll, Senior Vice President of Capegemini North Latam.
Proexport Colombia facilitated Capgemini’s landing in Colombia; the company will generate 400 jobs in the next two years. “’We look for computer scientists that have graduated from Colombian universities and we train them to provide Capegemini services to national clients and to other clients in the region,” explained Kroll.
“More and …
Stefanini buys Uruguayan Company ‘Top Systems’
May 17th, 2012
By Filipe Pacheco
Stefanini IT Solutions, one of the biggest players in the IT and Outsourcing industry in Brazil, has just made another move towards expansion in Latin America — this time, towards the southern part of the continent. The company founded and managed by Marco Stefanini has now bought Top Systems, one of the biggest producers of core banking software in Uruguay.
Medellin Slideshow: A City Blooming for BPO
May 16th, 2012Medellin is one of those cities that you never want to leave. Blessed with mountains on all sides, a Mediterranean climate and some of the best beef dishes anywhere in Colombia (especially when over a barbeque), Medellin is shaking loose from the shackles of its past and putting a remarkable amount of focus on global services. We spent a few days there last week – and got to know how the Paisas people see Colombia’s second biggest city evolving as a hub for innovation and global engagement.
A Traumatic Past Sets Medellin Ablaze with Global Ambitions
May 16th, 2012
By Kirk Laughlin
Seemingly out of nowhere, Medellin is sweeping onto Latin America outsourcing’s center stage in a dramatic flourish, winning deal after deal and – by beckoning to the world – totally reshaping what the city stands for by openly confronting the wreckage of its darkest days. Medellin’s dramatic transformation is easily one of the most captivating stories in all of Latin America IT.
By: Linda Tuck Chapman
Developing and implementing consistent, actionable performance metrics for your Application Development and Maintenance and Testing program is one of the best ways to ensure you get value for money. One of the most important aspects of developing effective metrics is to resist measuring everything that can be measured. Focus only on measuring what matters.
By Filipe Pacheco
Genpact is definitely a global leader when it comes to business process and technology management. But, in Brazil, the company`s strategy is to learn with the Brazilians how to be successful in the local market and the intentions are to start to follow a growing path from now on. “We are a global company with local presence. In Brazil, we knew it was necessary to come up with a Brazilian team that understands the local market very well,” said Affonso Nina, Genpact`s new Brazil`s country manager. “And, with that process, we had to have in mind the word adaptation”.
By Dan Berthiaume
If you are a BPO professional and have had a sneaking suspicion in the past five to 10 years that contracts are getting more complex, it’s more than a hunch. For reasons including the growing importance of IT to the BPO equation, increased sophistication of BPO buyers, and the evolution of BPO beyond a means of lowering transactional labor costs, BPO contracts are growing more and more complicated.
