By Dan Berthiaume
When selecting a location for BPO service delivery, there are some standard metrics most BPO buyers use to determine the best location. However, “standard” does not always mean “right.” Just as in so many other areas of business, sometimes the common wisdom in the BPO realm is outdated, distorted or just plain wrong.
Managing Outsourcers: When SLAs Don’t Do the Job
May 1st, 2012By Robert L. Scheier
Service level agreements (SLAs) are the heart and soul of many outsourcing contracts. They define what the provider must deliver and their penalties for failure, in anything from application uptime to the time required to solve a customer’s problem on a help line.
But at least as currently defined, SLAs often fall short of detecting (and, more importantly, correcting) problems quickly. That was the message at the recent SIG Spring Summit from Senior Corporate Counsel Richard English of Ingram Micro and Shaalu Mehra of Sheppard Mullin Richter & Hampton, who helps the electronic distributor negotiate outsourcing deals.
PRONicaragua Number One Investment Promotion Agency: World Bank
April 27th, 2012
PRONicaragua stood out with the best results among all investment promotion agencies in the world in the 2012 Global Investment Promotion Benchmarking, recently published by the World Bank, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA).
Among the 189 institutions evaluated, PRONicaragua was the only institution to achieve a rating of “best practice,” the highest distinction awarded by the study in each of the three evaluations implemented. This edition marks the first time in history that a non-member country of the Organization for Economic Cooperation and Development (OECD) receives such recognition.
Robert Whyte, the World Bank’s Project Manager for the GIPB 2012, mentioned that with FDI levels only slowly recovering post-crisis, it is more important than ever for government agencies to be highly responsive to the needs of potential investors as they search for new investment locations, adding that …
Neoris CEO on Brazil, Bilingualism and Future Expansion
April 27th, 2012
By Filipe Pacheco
Neoris started as a true Latin American outsourcing company, as a spin-off company of Cemex, one of the biggest businesses from Mexico’s infrastructure industry. Although that beginning occurred very far away from Brazil, a little over a decade after the company started its operation in Brazil, it increasingly focuses its global strategy in the country as one of their biggest opportunities for growth in the world – especially when considering SAP services.
Such attention helps to explain the recent visit of Claudio Muruzabal, global CEO of Neoris, to the SAP Forum recently hosted in São Paulo.
By Luke Bujarski
Distinguishing between domestic and export driven business is becoming increasingly important to vendors operating in LatAm. How are Brazilian banks outsourcing their back office? Why is Mexico’s manufacturing industry rebounding and what technology solutions are producers looking for? Is Colombia’s telecoms market the next big opportunity? Likewise, multinational enterprises will be looking for those service providers best suited to support their specific industry, as they invest in these oft complex markets.
First CEO Summit of the Americas Yields Ideas…But Results?
April 26th, 2012Opportunities to deepen ties ranging from trade and investments to education and security
The First CEO Summit of the Americas wrapped up on April 14, 2012 with calls for greater cooperation among Western Hemisphere nations on matters ranging from trade and investment to education, science and technology and security, in order to boost prosperity from Canada to Chile.
At the end of the conference, held ahead of the 6th Summit of the Americas, Presidents Dilma Rousseff of Brazil, Juan Manuel Santos of Colombia and Barack Obama of the United States participated in a roundtable discussion in front of an audience that included more than 700 top executives from many of the Western Hemisphere’s leading companies.
After praising the economic and social progress achieved by countries such as Brazil and Colombia over the past decade, Obama said there were many fields where countries in this hemisphere could collaborate fruitfully. “We’ve never felt …
The Ten Best Moments of Nearshore Nexus 2012
April 25th, 2012
By Kirk Laughlin
More like a big bang than a quiet rumble, the Nearshore Nexus 2012 show last week seem to fall right in line with the electricity of Times Square, New York City. The conference, only in its second year of production, got off to a rousing start with the former President of Colombia Alvaro Uribe – and in the opinion of countless attendees – never seemed to lose a beat until we closed the main session and joined together for the “After Dark” reception. The day was studded with important moments – here are just a few that we wanted to make note of:
Neoris Announces Mobile App Development Services
April 25th, 2012Mobile application development is the latest offering from Neoris. The global business and IT consulting company has also developed its own native app for the iPhone, Neoris Mobile, available for download from the iTunes store. The Neoris app easily toggles between English, Spanish and Portuguese for real-time access to the company’s press releases, Twitter feed, YouTube channel, white papers and office locations worldwide.
Neoris Mobile is also available for the Android platform and can be downloaded on Google’s Play Store. Android currently leads the smartphone market, deeming it mission critical to have apps that run on this platform, according to Neoris’ Mobile Solutions Team.
Since apps are actual applications that are installed on a mobile device, the main features are that they can be accessed without a browser or an Internet connection — major advantages for a remote, agile workforce that requires real-time access to collaboration tools, reports and functionality while on …
Nearshore Nexus ’12: A Historic Day Filled with Passion and Purpose
April 23rd, 2012Nearshore Nexus – the ‘home conference’ for the thriving Latin America BPO and IT industry – created a huge splash last week in New York City. Capturing the passion and energy of over 200 executive attendees, twenty sponsors and attendees from 15 countries in the region is a tall order – but our photographer managed to distill the full-day program into this colorful pictorial..
India Losing Cost Advantage Over Latin America
April 23rd, 2012
By Robert L. Scheier
Hourly labor costs in the Latin American Nearshore are still slightly higher than in traditional low-cost leader India. But other factors such as faster time to market and simplified communications often still make the Nearshore the better choice, according to speakers at the Nearshore Nexus outsourcing conference in New York City last week.
