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By Jones Lang LaSalle
Locations in Mexico and Central America are seeing increasing levels of direct investment activity for customer contact operations. As the number of markets attempting to solicit investment in the customer support industry increases, it becomes more difficult to decide on a location best able to meet corporate requirements.
This special report provides an overview of some of the more important considerations a company needs to consider when thinking about direct investment in the Nearshore region. 
- The Customer Support Landscape in Mexico and Central America
- World Class Customer Service: Has Latin America Gotten There Yet?
- As Mexico’s Contact Centers Rise So Do Demands for Stronger Human Capital
- The Hidden Costs of English Training in Contact Centers
- Chile Sees Big Decline in Contact Centers, While Colombia and Peru Gain
