The devastation of the Haiti quake is bringing up questions about the influence the United States should exert in Western Hemispheric issues over the coming months and years.

By Kirk Laughlin, Editorial Director

By Kirk Laughlin, Editorial Director
While Haiti is the poorest nation in the Americas, there are numerous other countries that struggle with democratic freedoms, economic stability and educational investment. These issues happen to be the very same issues that drive how global services leaders scrutinize whether, and how much, to invest in a particular country. This raises a key question: How much impact does investment in outsourced services assist in the economic growth and political stability of an emerging economy? And, furthermore, will the expansion of Latin America-based outsourcing grow even stronger with the rising awareness of the positive impacts US businesses can deliver to these emerging economies?
Nearshore Americas asked several industry thought leaders about these issues. You may be surprised by some of the answers – as always feel free to voice your opinion in leaving a comment at the end of this article.
Worries Over Risk will Hurt Poorer Countries

Michael Corbett, Chairman of the IAOP

Traditionally, underdeveloped countries have been able to lift themselves from poverty based on their natural resources or by being a sought-after location for trade and tourism. Outsourcing has the potential to be an even more powerful force for lifting people in poor countries out of poverty. Regardless of where a country is located or the natural resources it may or may not posses, every country has the one thing outsourcing needs – people.

When poor countries educate their people and connect them to the Internet those new workers become immediate contributors to the global economy.  They can help meet the needs of companies and their customers anywhere around the globe.  And, the value of these new workers only grows over time.  As the overall economy becomes more knowledge-based their brain power becomes the new natural resource fueling continued growth.

Sadly, the power of outsourcing both here in the Western Hemisphere and elsewhere around the world is not being fully realized. Why?  Because leaders in the developed countries lack the political will to support outsourcing.  Instead, in the US for example, outsourcing is attacked by political leaders as ‘anti-American’ because of its short-term impact on domestic employment.

Although it would be nice to think that outsourcing in Latin America might expand as a result of recent events, the reality, I fear, may prove to be quite different.

Instead of companies that outsource being seen as socially responsible, they are instead forced to work hard to hide what they are doing for fear of political and consumer backlash.  Political leaders in the world’s top economies are not leading globally at all, they are actually helping to vilify the very companies taking those first, risky steps.

What’s happening in Haiti right now may actually make the situation worse, not better.  It’s going to cause some executives to think even longer and harder about outsourcing to poor countries with fragile infrastructures.  Imagine if you were running an international corporation that was dependent upon work being done by Haitians in Haiti.  The recent tragedy would give further pause to even the most forward-looking businessperson.

Although it would be nice to think that outsourcing in Latin America might expand as a result of recent events, the reality, I fear, may prove to be quite different.  Without the political will at home and given the risks that the recent events in Haiti highlight, we may well see a decrease not an increase in companies outsourcing to the world’s poorest of countries. Corbett is Founder and Chairman of the International Association of Outsourcing Professionals.
More LATAM Governments will See Outsourcing Upside

Peter Ryan is a Lead Analyst at Datamonitor

There is no question that ongoing US investment will be crucial in the development of Latin America as a location for the delivery of added-value services. With an economy moving into recovery, albeit slowly, American enterprises are certain to have learned recessionary lessons in regard to cost management and removing as many non-core overheads as possible from their balance sheets.  Housing the delivery of these services in Central and South America is certain to continue.

However, the potential investment role played by firms based in other developed and developing nations also cannot be overstated in importance.  Latin America will equally benefit from possible delivery engagements with companies based in Spain, Portugal and other parts of Western Europe that are interested in taking advantage of price point arbitrage, a large labor pool and ever-increasing language skills among university graduates.  As well, the increase in interest among Indian-based services organizations for possible roll-outs in Latin America has been strong over the past few years.  And, with Indian labor becoming more saturated forcing higher wage rates, being able to diversify into a region in which services work may be done at lower price points is an excellent diversification move.

It must be recognized that openness to foreign investment in LATAM is very strong currently

In sum, investment from any location in Latin America is certain to be a positive thing for that region.  Not only will the associated increase in jobs help develop a growing middle-class, it will also bring about economic and political stability, and reduce the ideological swings that have pervaded this region historically.  In addition, it will also put pressure on universities to increase emphasis on language skills, business education and technology, all of which will have significant knock-on impacts on raising living standards and the value of services performed for internal consumption and export in these economies.

While not every country is certain to adopt investment strategies favoring foreign investment, it must be recognized that openness to foreign investment in LATAM is very strong currently, and should demand remain strong from the US and abroad, there is considerable chance that more governments will look to this path for economic growth. Ryan heads call center analysis at Datamonitor. He previously wrote a special report on Cuba Outsourcing for Nearshore Americas.

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