Offshore Outsourcing: An Endangered Species
January 19th, 2011
The ‘farce’ of free enterprise comes under attack in the U.S.
By Kenneth Hess
It’s no longer about greedy American corporate executives – it’s about the long-term effect on the economy and destroying America’s tax breadbasket: The Working Middle Class
If you’re a buyer or seller of offshore services, beware that American voters have your livelihood in their sights. US unemployment numbers in December 2010 stood at over 14.5 million, which is just under 10% of the working population. High unemployment, rampant offshore outsourcing, a rapidly shrinking middle-class tax base, and overall lower spending is putting economic pressure on politicians to make some changes to boost the ailing economy.
Don’t Stop at Just Handling Calls: The Bigger 'Asset Acquisition' Opportunity for Providers
April 8th, 2009We know times are tough. But being mindful of the fact that a “recession is a terrible thing to waste,” call center service providers might want to take a close look at what more they can do for their clients. How well does the client’s HR functions perform? Are they wary to make deeper investments in newer technologies liked unified communications because – well, let’s face it – it’s not their core competency?
ACS acquired 700 Motorola employees in 16 global locations as part of an asset acqusition deal
These are some of the central questions outsource providers should be asking as they consider extending the support functions they provided to clients. The ‘extension’ can come in the form of outright acquisition of assets such …
