Latin American Services Players Need to Globalize, Automate and Move to the Higher End
September 28th, 2011
Guest post by Anupam Govil
The last couple of years have been good for Latin America, with unprecedented growth in the outsourcing sector and significant M&A activity resulting in entry of several large global IT and BPO companies. Most US customer surveys rank Latin America as the third most desirable destination for outsourcing (after India and China) and global rankings of countries in the region have been improving consistently.
Mexico's BPO Sector Surges 25%; Soars Past $3 billion
May 26th, 2009
Mexico’s BPO sector showed no signs of slowing down in 2008, according to a new study by AT Kearney, recently reported in this post on the “dramatic shifts” in global outsourcing. The BPO sector in Mexico grew at a rate of 25% last year, moving past the $3 billion mark and placing the country at 11th place in the global rankings of national outsourcing destinations.
BNAmericas takes a closer look at the factors underlying Mexico strong BPO track record here. Signs point to a bright future, largely because of Mexico’s strong reputation as a breeding ground for skilled workers.
The pursuit of human capital is driving a dramatic shift in the global outsourcing industry. According to report released today from AT Kearney, the top outsourcing destinations (India, China and Malaysia) are losing ground as the flow of deals spreads more widely across the globe. 
As we continue to chronicle on this website, one of the key beneficiaries of this trend are Latin American and Caribbean nations who have made the necessary investments in telecom infrastructure, jobs and educational training and tax incentives to attract services contracts. As advocates of nearshore outsourcing, we were especially pleased to see that AT Kearney singled out several nearshore nations as being outstanding performers in global services:
Countries in Latin America and the Caribbean continue to capitalize on their proximity to the United States as nearshore destinations. Chile placed highest among countries from the region, ranking 8th …
