We recently sat down with Brent Hoag, the CIO of Diversey, a worldwide, privately-held producer of cleaning solutions, which employs of 10,000 workers and generates over $3billion in sales annually, to talk about his experiences with IT outsourcing.
1. What kinds of IT services has Diversey chosen to outsource and why?
Diversey has a total outsourcing model for support services and project execution services. The best way to describe this is that there are no Diversey employees who touch any of our systems for support, development, configuration purposes.
2. As the use of alternative delivery methods, such as cloud and SaaS, increases, what kinds of adaptations have you made to evaluate the quality of service delivery?
Diversey is a proponent of alternative delivery models and an early adopter of SaaS and cloud technologies. We evaluate these services primarily based upon reliability, ease of migration/exit, productivity increases for users, sustainability, security.
