Nothing Personal Sitel, But a ‘Black Book’ Award is a Black Mark in Our Book
January 11th, 2010By Kirk Laughlin, Editorial Director
Loyal followers of Nearshore Americas will recall the outrage we felt when Bogota was named the “world’s riskiest” place to outsource by Brown and Wilson last year. This “finding” goes down as one of the most reckless and erroneous pieces of “research” in the last several years in the global services industry. For one thing, you know something is seriously wrong when the researchers – in this case Mr. Brown and Mr. Wilson who are the bosses at the Black Book – are nowhere to be found when they are asked to explain how they actually came about drawing this conclusion.
At Nearshore Americas, we didn’t want to forget what we consider something that actually damages all of Latin American outsourcing. Since the release of that report, DataMonitor made the highly questionable decision to purchase the “Black Book” brand. Bad decision? Of course. DataMonitor …
