Capgemini to Establish Colombia Operations
May 17th, 2012Capgemini, one of the largest multinational IT companies in the world with presence in 40 countries and more than 50 years of experience, will open a subsidiary in Bogotá to offer its services to local clients and subsequently to clients based in other Latin American countries while using Colombia as its regional base of operations.
“Colombia is a key country in our regional expansion strategy; it’s a country experiencing strong growth that has a very capable workforce and a very competitive cost structure. For that reason we decided to open offices here,” said Peter Kroll, Senior Vice President of Capegemini North Latam.
Proexport Colombia facilitated Capgemini’s landing in Colombia; the company will generate 400 jobs in the next two years. “’We look for computer scientists that have graduated from Colombian universities and we train them to provide Capegemini services to national clients and to other clients in the region,” explained Kroll.
“More and …
Atul Vashistha of Neo Group and Steve Rudderham of Capgemini with Mark Pfeiffer and Henri Sas of Teleperformance at Nexus 2012
By Jon Tonti
Teleperformance, the customer care and technical support giant with over 135,000 employees worldwide and almost $3 billion dollars in revenues in 2011, took home the Foundations for the Future Impact Award presented at Nearshore Nexus. Teleperformance bested a competitive field of applicants in part because of its exceptional ability to transform the company’s corporate social responsibility efforts into community based grassroots campaigns with sustained local support.
Shake, Rattle and Roll: Make Remote Management an Active Process
April 10th, 2012By Steve Rudderham
Most outsourcing arrangements are literally “out” sourced in that services are delivered from a remote location. Whether that location is within a few miles of your corporate headquarters or on the other side of the globe, you need to ensure the services are delivered in the appropriate manner without physically being there to oversee the operation. The provider often promises an “extension of your operations,” but this task often winds up being one of the biggest challenges of BPO, but fortunately there are a few basic steps BPO buyers can take to manageably ensure quality service delivery from remote locations.
A Closer Look at Capgemini’s Guatemala Operation
March 29th, 2012Young professionals explain why ethics and innovation are key motivators.
Trowbridge tells conference: Agility is "good news, bad news."
By Dan Berthiaume
Attending the 16th annual North American Shared Services & Outsourcing Week hosted by SSON in Orlando last week was an opportunity to catch up on trends and innovations in shared services and BPO. It was also a reminder that outsourcing is a truly global phenomenon and a key driver of international commerce. The exhibit floor included representatives of groups promoting outsourcing in emerging BPO delivery destinations such as Lithuania and Costa Rica, as well as several established Indian providers, and a poolside cocktail reception was hosted by Scottish Development International.
Latin American BPO Suddenly Facing Growing Pains
February 16th, 2012
By Dan Berthiaume
Most BPO services offered by providers based in Latin America have been delivered by global companies who established a regional delivery center. However, the Nearshore’s burgeoning shared services industry holds the promise of the “next wave” of Latin American BPO: one driven by homegrown providers. But along with that wave comes a boatload of pressures and demands.
Nearshore Nexus 2012: Bigger, Bolder and Coming to Broadway
January 11th, 2012The most exclusive outsourcing event of the year comes to New York City, April 19. Buy-side executives (including vendor management, IT, BPO, site selection and software leaders) are invited to attend.
Introducing BPO Outcomes: Delivering an Edge to the Deal-Making Dialogue
December 14th, 2011
Our latest online brand – BPO Outcomes – is up and running and starting to expose some of the more spicier topics underneath the covers of the BPO sector. Chief Editor Dan Berthiaume is setting out, in his scrappy Boston-bred style, to challenge conventional thought and get to bottom – time and again – of what really matters and that of course would be real results and profitable outcomes from your BPO deals. “A lot of publications claim to offer “expert opinions,” but BPO Outcomes has genuinely put together a roster of highly experienced and proven experts,” says Berthiaume.
Economic Turmoil Fuels F&A Outsourcing Resurgence
November 29th, 2011By Dan Berthiaume
The outsourcing of finance and accounting business processes is undergoing a “resurgence” fueled by several global economic and business trends, according to top executives from Capgemini and financial services provider Vengroff, Williams & Associates (VWA). Capgemini recently purchased the order-to-cash business of VWA, and both companies see the merger as a sign of where finance and accounting outsourcing is headed.
Capgemini Expands Core F&A Outsourcing Capability
November 17th, 2011
By Dan Berthiaume
Global consulting firm Capgemini (which maintains an expanding base of operations in Latin America) is boosting its core Finance and Accounting Business Process Outsourcing (BPO) capabilities with the purchase of the order-to-cash (OTC) business of US-based financial outsourcing delivery provider Vengroff, Williams & Associates(VWA). Finance and accounting is the main driver of Capgemini’s BPO business, generating more than 60% of its revenue last year.
