Cloud Will Mix with Older Models to Disrupt BPO
January 10th, 2012
By Bill Huber
Forecasts for cloud computing range from predictions that it will be the great destroyer of outsourcing as we know it to calmer expectations that it will simply be another means of providing access to tools and data. Bill Huber of TPI recently interviewed Ramesh Gudalur, head of global BPO for Cognizant, and Paul Roehrig, director of strategy for Cloud Business Solutions for Cognizant, to get their assessment of the potential effects of the cloud on BPO solutions, and to find out how the cloud is affecting services today.
Brazil’s 2012 Outlook: It’s Time to Scale Up, Gear Up and Get Real about Talent
December 29th, 2011On the record: Brasscom, Tivit, Neoris point to some immediate requirements
By Felipe Pacheco
With the World Cup just around the corner, the world waking up to it’s formidable economy and the expanding demand for sophisticated IT services – Brazil is just now entering a powerful new era. To get some perspective on the year ahead, and to hear what Brazil’s technology service providers need to do and deliver to help their outsourcing customers succeed, we talked with five prominent members of the Brazilian IT scene.
Half of Outsourcing Customers Won’t Depend on Current IT Outsourcers to Manage Private Cloud
December 12th, 2011By Bob Scheier
IT outsourcing (ITO) vendors provide everything from application development and testing to remote management of customers’ data centers. As those customers adopt cloud computing (highly virtualized compute, storage and network capacity provided over the Internet) ITO vendors face both strategic threats and opportunities, according to a survey of 489 business executives conducted by PricewaterhouseCoopers (PwC) this spring.
New cloud competitors include IAAS (infrastructure as a service) vendors such as Rackspace, who sell server, network and storage capacity on an “as needed” basis, as well as vendors such as Dell and HP looking to move beyond product sales to higher-margin services.
Exclusive: Amazon Set to Launch Cloud Services in Brazil
December 2nd, 2011
By Edileuza Soares
Amazon will soon start offering cloud computing services to small and medium-size businesses (SMBs) in Brazil, using basically the same model it employs in the US. The company has already hired an executive to lead the operation and is quietly creating its team in Brazil.
The official date for opening the Amazon office in Brazil is still secret, but rumors say that it will happen soon, possibly by the end of December. The executive chosen to lead the operation is José Nilo Cruz Martins, a Brazilian who was local director of sales for Google, worked for Sun before its acquisition by Oracle, and he also worked for Promon.
Hybrid Cloud Starts to Change the Economics of IT Outsourcing
November 10th, 2011Many vendors still have ” significant gaps in cloud delivery platforms and skillsets”
By Dan Berthiaume
Infrastructure delivery based on the cloud has the potential to deliver enterprise-level value and flexibility that could lead to disruptive adoption by IT outsourcing customers. By improving utilization and eliminating excess capacity, Everest Group is among several leading industry groups that advise cloud infrastructure models can deliver significant cost efficiencies, particularly “hybrid” models combining the usage of public and private, dedicated clouds.
Visa Delays: Maintaining Knowledge Transfer Amid Timing Turmoil
October 21st, 2011SPECIAL GUEST POST: Kathy Welch, Senior Advisor, TPI
India-heritage service providers today face increasing delays in getting visa approvals to staff the critical transition phases of large client projects. TPI has observed that the traditional two to four week window from assignment of an offshore resource to arrival at the US client site is now commonly four to six weeks.
While that may not seem like a significant delay, the problem is that any delay risks derailing implementation schedules that have very little wiggle room. In other words, if the change plan anticipates a two-week turnaround, but the visa delays make it a four-week turnaround, that means the entire project plan is off track.
Turning to Brazil for Managing Private Clouds
October 3rd, 2011CPM Braxis (part of Capgemini) co-founder David Shpilberg explains why more customers are asking for strategic support managing cloud environments.
Are You Ready For The US Market?
September 23rd, 2011
By Fernando Labastida
If you are a software developer or managed IT services provider entering the US market, stop talking about CMMI, agile, scrum, lean, .NET, Java, SharePoint, SAP, or any other technical or methodological buzzword.
To really prepare for the US market, to make sure you increase your chances of success, you’ve got to stop talking about the products or services you sell. Instead, talk about the problems you solve. Talk about your story, and how that fits in with your potential customer’s needs, wants and worldview. And talk about how you’re different from all the other CMMI, agile, Microsoft certified, or SAP/Oracle/IBM partners and developers out there.
Buyers and decision-makers don’t care about all the facts and figures you’ll throw at them (well, they do after they decide they like you – they use it to justify a decision they’ve …
Brazil Enterprises Move Aggressively to Private Clouds
September 21st, 2011
By Dan Berthiaume
Although cloud computing is still very incipient in Brazil, one local expert predicts a cloudy forecast for Brazil’s IT community in the next few years. Pedro Augusto de Oliveria, Brazil IT Manager of global gold producer AngloGold Ashanti, says current private cloud investments by large companies will evolve into public cloud investments by the business community at large.
Cloud Starts to Have Major Impact on Latin America IT
September 16th, 2011
By Dan Berthiaume
Latin American companies are increasingly taking advantage of the operational and cost efficiencies provided by cloud computing, to the potential benefit of both themselves and North American outsourcing partners. Two research studies provide insight into what appears to be a major trend in Latin American IT architecture.
