Convergys Officially Welcomed to Bogota (See Our Photos)
October 21st, 2011NSAM Staff Report
Colombian President Juan Manuel Santos was joined by Dr. Diego Molano, Minister of Information Technologies and Communications, Convergys Senior Vice President of Operations Christine Timmins Barry and other dignitaries to officially welcome Convergys to the Colombian capital, Bogota, at a special dedication conference yesterday.
The Bogota center began operating in January 2011 and employs 850 bilingual agents who service incoming calls for an international telecommunications client by phone, web-chat, SMS and email. Convergys plans to increase the number of staff to 1,000 by the end of the year, and eventually reach 5,000 positions, and expand the offering to include customer service, technical support, help desk, back office, and IVR support to a diverse portfolio of Convergys clients and their customers.
“The opening of this facility in Bogota demonstrates Convergys’ commitment to Colombia and to our employees here for the outstanding work they perform every day,” said Timmins Barry. …
Colombia’s Cali Takes Flight with DirecTV and Pan-American BPO
October 19th, 2011By Luke Bujarski
Affordable infrastructure, low wages, big labor pool, and a strong work culture were all good reasons why satellite television provider DirecTV (DTV) chose Cali, Colombia as its newest Pan-American contact center hub. That’s what Site Director Fabian Saavedra shared with us during an interview earlier this week. According to Saavedra, their decision to go with Cali in 2008 has proved decisive to DTV’s success in Latin America, which currently dominates the subscription TV market across Venezuela, Argentina, Chile, Colombia, and Puerto Rico.
Exclusive: For Sykes, Colombia is the Future and Argentina, the Past
October 11th, 2011
Villa: Barranquilla is no longer a secret
By Kirk Laughlin
Sykes, one of the largest contact center providers in the world, has chosen Barranquilla, Colombia to launch its newest Latin America site – quietly putting the framework together for a 500-person center to open in the Spring of 2012.
Nearshore Americas met with Enrique Villa, Colombia Country Manager on the ground in Barranquilla last week, where he described why this easy-to-navigate city of a little over 1 million people has become a natural fit for Sykes. “We explored Bogota, Medellin and Barranquilla… and we quickly realized Barranquilla has a very good English pool and will ramp up well for our needs,” he said.
Genpact will operate out of the popular FT zone "Zona Franca'
By Patrick Haller
After scouring Latin America for a new hub, the global BPO company Genpact has decided that Bogota is where its future lies. Citing an impressive improvement in security, political stability and a high-quality talent pool, Genpact announced yesterday at a special press conference in Bogota, that it is in the process of building-out 750 square meters in one of the city’s Zona Franca facilities. With a long-term vision that anticipates the hiring of up to 1,500 employees (95% of whom will be Colombian) and an investment of up to $10 million over the next three to five years, Genpact is angling to plant its footprint solidly on the Latin American landscape.
Is Bogota Real Estate too Expensive? We Get to the Bottom of It
June 23rd, 2010By Tarun George
Long perceived as a risky sourcing destination, Colombia has in recent years largely shed that stigma and transformed itself into one of the best business locations in Latin America. Ranking highest on the World Bank’s 2010 Doing Business Report, Bogotá is a forward-thinking city with a focus on IT. But now it seems that a new stereotype about the Colombian capital is taking root. Reports are that real estate prices in the city have been rising, and buy-side companies are concerned. Are the rumors true? To get the story, we spoke with real estate analysts, private vendors on the ground, and the city’s promo agency Invest in Bogotá.
Colombia’s Neutral Spanish Accent a ‘Key Factor’
April 15th, 2010Source: Latin Business Chronicle
BOGOTA, Colombia – The Unisono call center is located in the Colombian capital of Bogota. But you wouldn’t know it walking past the rows of youthful operators equipped with headsets and computer monitors.
Chilean flags fly in one wing of the sprawling office while the red-white-and-green national colors of Mexico dominate another section. The decorations set the mood and help Unisono employees get in synch with their customers and clients from around Latin America.
It’s a nice touch, one that’s helped the Spanish company Unisono make its mark here in Colombia. The company plans to upgrade its Bogota call center and double the number of employees from 320 to 640 by the end of the year, according to Ana Isabel Iglesias, an Unisono development consultant.
Like Unisono, call centers in Colombia are undergoing a rapid transition. The first call center opened here in the mid-1990s but now more than …
Colombia: La Transformacion
April 8th, 2010By Ana Karina Quessep
La importancia de que un País se adapte rápidamente a los cambios en todo nivel permite que sea competitivo y que este a la vanguardia en los aspectos necesarios para llevar su economía al nivel esperado.
Hace más de 15 años Colombia ha venido trabajando en el tema de tercerización de Procesos a través de la industria de los Contact Centers, sin embargo este proceso de desarrollo dedicado solo a voz hoy requieren que involucre un concepto más globalizado enfocado a BPO&O.
Con la ayuda del Gobierno a través del Programa de Transformación productiva, la industria se consolido como un sector emergente de Clase Mundial, para lo cual un estudio de McKinsey le dio vida a una oportunidad de negocio, que se consolidara a nivel local, en inversión extranjera en el país y exportación de servicios….
Colombia BPO Update: More Call Center Deals and How Venezuela’s Loss is Bogota’s Gain
April 5th, 2010By Kirk Laughlin
“When (call center executives) from the U.S. go shopping in LATAM, they are amazed at what Colombia has to offer” – Sara Bojanini, Investment Director at Proexport USA
One of the hottest Latin American BPO destinations – Colombia – is about to win a couple more big deals, according to Sara Bojanini, Investment Director at Proexport USA, who sat down recently with Nearshore Americas to talk about the attractions of Colombia and how the country continues to carve out its own identity as a major sourcing destination.
A few weeks ago, we reported that Convergys will be opening a new delivery center in Bogota, and our sources continue to tell us that this project is going through, despite the fact that Convergys has not yet confirmed the project publicly. Another major contact center provider is moving toward establishing a new Colombia facility, according to Bojanini, but she could not yet name the provider.
