Uribe and CNN: On Stage at Nearshore Nexus
March 28th, 2012
In what is shaping up to be one of the more historic moments in Latin America outsourcing, Nearshore Nexus (April 19 in New York City) will feature a dialogue between the former President of Colombia Alvaro Uribe and Senior Latin America Affairs Correspondent for CNN, Rafael Romo.
Romo will facilitate a dialogue with Uribe during the morning Keynote portion of the Nexus program. The discussion will focus on the current economic attractiveness of Latin America; an examination of the conditions necessary to drive services exports; and analysis of how to stimulate innovation and entrepreneurialism within the region.
Uribe is, without question, one of the most knowledgeable political leaders in fully grasping the wide range of economic benefits driven from business process outsourcing. In a briefing with Nearshore Americas last week, Uribe cited the work he performed in collaboration with his …
By Luke Bujarski
‘Green’ is something of a new paradigm in the global contact center industry, but its potential as a competitive differentiator has become unmistakable. This was a key takeaway during last week’s visit to Teleperformance Bogota, and their soon-to-be LEED Gold certified facility near the El Dorado International Airport. Aside from slashing operations costs, green building initiatives have potential to improve call center agent productivity, reduce turnover, and help operators align their overall business proposition with their clients’ values.
Silicon Valley Execs Offer Up Guidance to Colombian Entrepreneurs
January 3rd, 2012By Patrick Haller
At the beginning of December, a group of 34 Colombian software designers, mobile app developers and gaming designers participated in an exploratory tour to Silicon Valley – meeting with executives at Google, Facebook, Pixar, Apple and Cisco.
The trip – which was organized by Proexport Colombia – featured several key takeaways, including alternative business management and process approaches, leading-edge ways to market and sell software and the need for Colombians to worry less about certifications and focus more on serving core business needs.
Landing a Call Center on an Exotic Island: What’s it Really Like?
December 23rd, 2011By Patrick Haller
San Andres, Colombia is a top vacation spot for Colombians and foreigners from around the world. Long-known for its relaxed vibe, coral reefs, snorkeling and similarities to Jamaica (including a vibrant Rasta culture and worshipful love of Bob Marley), it is perhaps one of the last places one would think of to open a contact center. Yet, that is exactly what Barranquilla, Colombia-based Transcom did a year ago.
So, what happens when the high-demands of a 21st century call center are put on the shoulders of a culture that is more familiar with sandals and sunshine than service-levels and client “sat”?
Quality, Crime and Economics: Mexico, Brazil and Colombia
October 26th, 2011Top industry advisor Tony Mataya talks about inflation, service quality and why we’re still in the early days of industry evolution.
Colombia’s Cali Takes Flight with DirecTV and Pan-American BPO
October 19th, 2011By Luke Bujarski
Affordable infrastructure, low wages, big labor pool, and a strong work culture were all good reasons why satellite television provider DirecTV (DTV) chose Cali, Colombia as its newest Pan-American contact center hub. That’s what Site Director Fabian Saavedra shared with us during an interview earlier this week. According to Saavedra, their decision to go with Cali in 2008 has proved decisive to DTV’s success in Latin America, which currently dominates the subscription TV market across Venezuela, Argentina, Chile, Colombia, and Puerto Rico.
The Rules According to Rudderham
October 17th, 2011Capgemini’s Steve Rudderham on why media has to be more proactive telling the real Latin America story.
Exclusive: For Sykes, Colombia is the Future and Argentina, the Past
October 11th, 2011
Villa: Barranquilla is no longer a secret
By Kirk Laughlin
Sykes, one of the largest contact center providers in the world, has chosen Barranquilla, Colombia to launch its newest Latin America site – quietly putting the framework together for a 500-person center to open in the Spring of 2012.
Nearshore Americas met with Enrique Villa, Colombia Country Manager on the ground in Barranquilla last week, where he described why this easy-to-navigate city of a little over 1 million people has become a natural fit for Sykes. “We explored Bogota, Medellin and Barranquilla… and we quickly realized Barranquilla has a very good English pool and will ramp up well for our needs,” he said.
Genpact will operate out of the popular FT zone "Zona Franca'
By Patrick Haller
After scouring Latin America for a new hub, the global BPO company Genpact has decided that Bogota is where its future lies. Citing an impressive improvement in security, political stability and a high-quality talent pool, Genpact announced yesterday at a special press conference in Bogota, that it is in the process of building-out 750 square meters in one of the city’s Zona Franca facilities. With a long-term vision that anticipates the hiring of up to 1,500 employees (95% of whom will be Colombian) and an investment of up to $10 million over the next three to five years, Genpact is angling to plant its footprint solidly on the Latin American landscape.
Serial Entreprenuer Sees Payoff of North-South Hybrid Model
August 19th, 2011
Barreto: Go global over local
By Dan Berthiaume
An increasing number of innovative global IT companies are launching in Latin America using a hybrid model where some employees and resources are located in Latin America and some are located in the US. Serial entrepreneur and Colombian native Andres Barreto, who at 24 has already launched three successful global technology firms, knows first-hand about the benefits the hybrid model offers.
