“Benchmark Portal” Begins Certification of Costa Rica Contact Centers
February 12th, 2010Benchmark Portal, a US-headquartered firm that assist contact center organizations with service excellence, has set up a regional center in Costa Rica.
This company, which services 25,000 customers worldwide, choose Costa Rica as a regional headquarters due to the strong growth of the industry and also the incentives offered through Costa Rican Coalition for Development Initiative (Cinde), a governmental body.
“It was decided to come here also for the teaching of English,” said CEO Bruce Belfiore Benchmark Portal.
Among other services Benchmark Portal is dedicated to certifying compliance with call center best practices and to compare results with business peers in order for companies to improve performance and correct deficiencies. The aim is to standardize and continuously improve processes and quality control.
Orlando Morales, regional manager of corporate relations, in partnership with Purdue University in the United States, applies a proprietary methodology involving 24 processes.
For example, Benchmark Portal knows that 93% …
Teleperformance Opens Shop in Costa Rica
January 11th, 2010Press Release
Teleperformance, a global leader in managing the customer experience in the outsourced contact center market, is pleased to announce its launch of operations in San Jose Costa Rica.
The Costa Rica operations will primarily focus on serving the US domestic market and extends Teleperformance’s global geographic delivery leadership to 49 countries worldwide.
Teleperformance has already secured a multi-year agreement with an existing client that will be serviced by the newly launched Costa Rica operation. The initial operation includes approximate 300 workstations supporting the USA and an additional 100 workstations delivering services to the Latin American market.
Daniel Julien, Global CEO & Chairman of the Board of Teleperformance commented: “This move strengthens our footprint in Central America and simultaneously extends our existing …
