“Benchmark Portal” Begins Certification of Costa Rica Contact Centers
February 12th, 2010Benchmark Portal, a US-headquartered firm that assist contact center organizations with service excellence, has set up a regional center in Costa Rica.
This company, which services 25,000 customers worldwide, choose Costa Rica as a regional headquarters due to the strong growth of the industry and also the incentives offered through Costa Rican Coalition for Development Initiative (Cinde), a governmental body.
“It was decided to come here also for the teaching of English,” said CEO Bruce Belfiore Benchmark Portal.
Among other services Benchmark Portal is dedicated to certifying compliance with call center best practices and to compare results with business peers in order for companies to improve performance and correct deficiencies. The aim is to standardize and continuously improve processes and quality control.
Orlando Morales, regional manager of corporate relations, in partnership with Purdue University in the United States, applies a proprietary methodology involving 24 processes.
For example, Benchmark Portal knows that 93% …
Hernan Campos, marketing director for Costa Rica Medical, sampled the services of his company when he went for vibro liposuction. Find out what happened in this post.
Costa Rica Services Summit Coverage
When Hernan Campos decided to trim a good bit of fat off his shoulders, belly and other pats of his body, he knew exactly who to turn to. (BTW, I checked with Hernan and he gave me full permission to share his story.) Hernan shed about 35 pounds in one treatment, provided by Costa Rica Medical, a San Jose-based, medical services organization that provides a wide range of cosmetic surgery and other popular procedures not generally covered by US insurance carriers. Hernan underwent a new, more advanced procedure called Vibroliposuction, a treatment that has not been approved yet by the FDA for usage in the United States.
Read more to find out how things went… .
