United Technologies Extends CSC Contract for $1.5 Billion
March 23rd, 2010United Technologies Corporation (UTC), a technology provider to the aerospace and building industries, has extended its global IT outsourcing agreement with CSC for a further five years. The extension adds over $1.5 billion in value to the existing contract, which now runs until December 2019.
Under the new contract, CSC will continue to provide IT infrastructure support for UTC in 22 countries, supporting 110,000 desktops as well as UTC’s server and mainframe requirements.
Nancy Davis, UTC vice president and CIO, said: “CSC has demonstrated the technology service capabilities needed to address our requirements, especially in our aerospace and commercial marketplaces around the world.”
CSC Lands in Gartner’s Outsourcing Magic Quandrant
March 16th, 2010(BUSINESS WIRE) — CSC announced last week that it has been positioned in the “leaders” quadrant of the Gartner report, Magic Quadrant for Communications Outsourcing and Professional Services (COPS), Worldwide.(1) The report examines 17 vendors of IT services for business communications systems worldwide.
According to Gartner, “While cost benefits related to outsourcing act as a significant driver in the market, forthcoming COPS deals indicate new, emerging market force trends. Among the most significant trends seen are business requirements to bring robust, integrated unified communications portfolios to the table for consideration once consolidation and …
Do You Really Want Your Sourcing Provider to be an Adversary?
January 7th, 2010By Kirk Laughlin, Editorial Director
One of the most heated, contentious and downright uncomfortable places outsourcers and their customers frequently find themselves is on the battleground of contract negotiations. Ever been part of one of these slugfests?
More than a few smart people in this industry have observed the sheer insanity of a customer beating on the head of a service provider while blissfully lacking recognition that the drive to lower cost may well have a direct impact on the quality of service delivery back to the customer. Outsource providers may have ruled the day ten years ago during the early growth years of the industry, but the pendulum has swung the other way in recent years, explains Richard Sandler, Vice President of Contracts for CSC’s Managed Services Sector, who has global responsibility for Contracts Management of all of CSC’s commercial outsourcing accounts.
I spoke to Richard recently about how much both sides of the outsourcing relationships are identifying innovation as a key goal on the roadmap toward a sustainable, fulfilling engagement. Sandler says that the “procurement mentality” still reigns in many customer organizations, pointing out that this approach can be quite damaging in the services sector where high value strategic contributions and mindshare are, in the end, what the end customer or business unit is really looking for. “The only way they can relate to procurement is to beat down on the vendors,” says Sandler. “For suppliers like us, we have a global infrastructure. It behooves both companies to work in a non-adversarial way.”
