Call Centers in Dominican Republic Answer Call in Haiti
February 9th, 2010
“This is a non stop job and we are working with five organizations to make sure all the people are receiving our aid,” said Emma Castro, Site Administrator for Stream.
By Karina Cuevas
A large part of the Dominican Republic call center industry has stepped up in a wide variety of ways to help alleviate the terrible suffering in Haiti.
Many of the institutions began collecting monetary donations internally through their employees, while others have obtained in-kind goods to deliver in Haiti. “Right after the earthquake, a high sense of corporate responsibility kicked in,” said Kemil Carbuccia, Sales and Marketing Manager for Nearshore Call Center Services. We always try to contribute because there is a willingness to help the people in need.”
Nearshore Call Center Services has already made three trips to the devastated nation and is planning on a fourth one within the next two weeks. Employees have delivered medicine, food and clothing to various sectors in Haiti and despite their well intentioned efforts; it does not seem like enough.
“At the beginning it was traffic and logistics [that made it difficult to get to Haiti],” said Carbuccia. Everyone wants to help, but it’s hard to organize and try to get everyone what they need.”
A client company of Nearshore is providing space for storage and thanks to contacts in Haiti; the goods are being delivered from one community to another in a somewhat efficient manner despite the lack of security engulfing the country.
