How to Be More Successful at Vendor Management
January 12th, 2012By Patrick Haller
Forrester's Lutz Peichert recommends "a holistic view" of a supplier.
Effective vendor management requires more than monitoring service level agreements and keeping a watchful eye on things after the contract has been signed. Buyers can save themselves a lot of grief by examining certain criteria in advance that might not currently be part of their due diligence process.
Many companies seem to be aware of the fact that they need to improve their vendor management processes. In the latest Forrester’s Forrsights Business Decision-Makers Survey, Q4 2010, 48% of the respondents indicated that they will expand their vendor management capabilities.
Global Tech Sector Poised for Growth in 2012
September 20th, 2011Source: Forbes
As readers may remember, we were already to publish our mid-2011 update to our global economy report when the US deficit ceiling crisis, renewal of the European debt crisis, and other developments raised questions about the strength of the economic recovery. Given the deterioration in the economic outlook, we stopped publication to re-work our forecast to reflect those changes. The delay did have a some side benefits, including getting Q2 tech market data for Canada, adjusting our US data on computer equipment, communications and equipment for Bureau of Economic Affairs revisions, incorporating new data sources for our US projections for IT consulting and outsourcing services, and taking advantage of the better data on Australia, China, India, and Japan from Forrester’s acquisition of Springboard.
With these updates now complete, we just published our new projections for 2011 and 2012 tech market growth in the US, the world, and the …
Forrester Finds Companies Can Outsource Up to 82% of Workload
December 15th, 2009NSAMERICAS STAFF REPORT
Offshoring is a big business for everyone involved. While the companies that offshore their work will look to save on cost, the companies that provide offshoring services will gain benefits by securing business and employment. A recent research by Forrester tries to analyze the staffing requirements of a company that is looking to offshore its work. The research provides information about the various stages of offshoring process and offers a comprehensive report on each of this stage.
According to the Forrester report, the offshoring process involves four stages; namely, Bystanders, Experimenters, Committeds, and Full Exploiters. These stages involve the initial processes where the client tries to understand the working methodologies of the service providers and develops a trust. During these four stages, the client and the service provider develop a good understanding about procedures such as specifications, incident management, and governance processes, claims the Forrester Research.
The report argues …
Big Indian Players Answer the Call to be Closer to US Clients
December 9th, 2009Coinciding with a turnaround in business sentiments in its largest market, top-tier IT companies such as Infosys, Wipro and HCL Technologies appear to be aggressively ramping up North America-based delivery capabilities.
While Infosys Technologies has bought McCamish Systems based in Atlanta, Georgia, HCL Technologies has completed the acquisition and upgradation of a data centre in Parsippany, New Jersey. In the last four months, Cognizant has announced the expansion of two of its delivery centres in Phoenix (Arizona) and more recently in Toronto, Canada.
Market watchers are of the opinion that industry seems to be carrying on from where it left-off when global financial crisis put a spanner on client IT spends.
“The slowdown hit demand visibility, as customers held back purchase decisions or pruned their budgets. During that period, we saw IT services companies focus on internal costs and efficiencies. But now that the bad news has subsided, the IT industry is hopeful …
