Getting Great Results From Your RFI
December 14th, 2010
By Pablo Velasco, Director, TPI and Gerardo Fernandez, Senior Advisor, TPI
The acronym RFI does not stand for ‘recipe for inefficiency’, but that’s often what it ends up being. The Request for Information is just that – but when organizations try to use the RFI as a request for proposal (RFP) or request for quote (RFQ) they get inconsistent, insufficient responses back from service providers, which can complicate the evaluation process.
When RFIs are not done right they usually need to be done over, adding delays and frustration to the project. When service providers receive poorly developed RFIs they may not think the client is serious about outsourcing – and may not assign the time, talent and other resources that the opportunity really deserves.
Right Way, Right Time
You can attract service providers’ attention and top talent, and get responses that enhance and …
Stop Leaks from Draining Value
June 11th, 2010
By Lynn McNeal, Partner, TPI; and Gerardo Fernández, Senior Advisor, TPI
Outsourcing can provide many benefits to businesses – including more flexibility, improved service and reduced costs – but it almost never provides these benefits at the levels that are expected. The most successful outsourcing programs typically reach only 95 percent of the service levels and cost savings that were expected – and were contracted for. Less successful programs may miss their targets by 30 percent or more.
The difference between the value and services that are contracted for in an outsourcing agreement, and those that are actually delivered, is known as value leakage. A company’s size and where it is headquartered geographically aren’t major factors it its risk for value leakage. We have seen firsthand that some midsized, Latin American companies are global leaders in managing outsourcing relationships and maximizing the …
