8 Razones Por Qué Guatemala es un Competidor Fuerte Nearshore
June 15th, 2011
By Claudia del Aguila
En los últimos 10 años, Guatemala ha dado pasos trascendentales hacia la Industria del Outsourcing con miras a ser uno de los oferentes nearshore más competitivos y atractivos de la región.
Esto se ha visto reflejado en el establecimiento de importantes empresas como los son 24/7 Customer, Capgemini, Transactel, NCO, Genpact, Atento, Allied Contact Center & BPO, Asistencia Global, ACS Xerox, Tellamo, Digitex, Intelenet entre otras que han invertido en nuestro país.
Guatemala Gets Serious About Software
March 14th, 2011 
Country starts to rally around a “digital industry” centered on software developers and mobile apps
By Dennis Barker
Guatemala has been ascendant as a BPO destination in the past year — “an impressive comeback,” as we reported here a few months ago. But the country has its eyes on higher ground: software development. After all, why should regional giants like Brazil and Mexico get all the splashy and really interesting work? This past week the Digital GT Committee, a young wing of the Guatemalan Exporters Association, launched its campaign to boost awareness of the country’s “digital industry” and the companies developing products ranging from iPhone games to mobile business solutions.
India’s Intelenet Global Services Lands in Guatemala
February 23rd, 2011Blackstone-backed Intelenet Global Services is expanding into Guatemala to provide nearshore business process outsourcing to North American clients, the Indian company says.
The new operation will provide multi-lingual support in English, French, and Spanish.
“Guatemala has emerged as an important BPO destination as the local population has a very good understanding of the American culture and the country has an abundance of English-speaking people. It offers a strong blend of multi-lingual skill sets, talent, and a favorable business climate, making it an ideal location to service clients in America,” said Susir Kumar, Managing Director and CEO of Intelenet.
Intelenet delivers business process outsourcing services to Fortune 500 companies in 36 facilities in the UK, United States, Australia, Philippines, Mauritius, Poland and India in industries in a variety of industries, growing from a handful of employees to more than 32,000 …
COUNTRY PROFILE: Guatemala Ramps Up BPO Services, But Can it Meet Skilled Labor Demands?
November 17th, 2010Finding out if you still get the same bang for your Quetzal in Guat City
By Tarun George
When Guatemala arrived on the outsourcing stage a decade ago, it was pegged as the new destination of choice in Central America. But after the first two big fish Capgemini and ACS jumped in, it quickly became evident that Guatemala did not have a well thought-out plan of action to ramp up and ride the outsourcing wave. The perception in following years was of a saturated labor market and a country that had missed its peak.
Recently however, Guatemala is pulling off an impressive comeback in BPO and contact center services, buoyed by promo agency Invest in Guatemala working to replenish the labor supply and provide quality talent to meet firms’ demand. That’s an ambitious goal, and it remains to be seen whether the country can throw off the old image and deliver.
Servicing Coca Cola Enterprises and International Paper
June 25th, 2010Capgemini’s Robbie Brillhart identifies the most important components of service delivery – for some of the biggest brands in the Americas.
When Free Market Ideals Transform Latin America Nations
May 27th, 2010“Ideas have consequences” says Giancarlo Ibárgüen, Executive President of Francisco Marroquín University, who sat down with us to talk about the necessary ingredients to stimulate free market competition – especially in Latin America.
Guatemala Has a Good Answer When Stability Questions Arise
May 18th, 2010Judge Guatemala by what you see walking down the street, says Rolando Yon, CFO at Capgemini Guatemala.
Argentina, Guatemala and Nicaragua Show Up as Top “Undiscovered” Sourcing Destinations
April 20th, 2010First of all, let’s be clear: India will remain part of your outsourcing strategy and that is despite increasing complaints about rising costs and diminishing work quality, said Stephanie Moore, former Forrester Outsourcing analyst and chief strategist for UST Global, a global IT outsourcer. The reason? No other nation has the massive skilled labor availability that India has and that is that. But the hunt is on for alternative sites and every outsourcer is trolling for new destinations. The surprise is there are so many new to the game. Where to go beyond India, China, the Philippines, and Brazil ― the obvious ABI locales? There are plenty of choices.
Kenya – “A location with outstanding promise,” said Rahul Singh, a principal of outsourcing advisory firm Pace Harmon. Three new fiber optic cables have gone into Kenya in the past year and, suddenly, …
Site Study: Allied Contact Center and BPO
April 1st, 2010Driven by quality assurance, thorough agent training and client responsiveness, Allied Contact Center in Guatemala City defines its mission around not just providing services, but forging partnerships with customers.
Announcing the Premiere of the Executive Video Forum!
March 26th, 2010Friends and Colleagues: We’re very excited to launch a new feature at Nearshore Americas today called the Executive Video Forum – a video roundtable program that gets to the heart what’s really going on within the nations that make up the Nearshore sourcing community.
Our first executive forum was filmed recently in Guatemala City – a city that is rapidly becoming a key BPO hub in Central America. One of the most interesting issues that our panel addressed was how Guatemala plans to “learn from past mistakes” in countries like India and the Philippines in managing growth and competition for talent.
See what our panelists had to say about this critical issue and other key development in Guatemala outsourcing:
