A Traumatic Past Sets Medellin Ablaze with Global Ambitions
May 16th, 2012
By Kirk Laughlin
Seemingly out of nowhere, Medellin is sweeping onto Latin America outsourcing’s center stage in a dramatic flourish, winning deal after deal and – by beckoning to the world – totally reshaping what the city stands for by openly confronting the wreckage of its darkest days. Medellin’s dramatic transformation is easily one of the most captivating stories in all of Latin America IT.
India’s Outsourcing Giants Continue to Grow Amid Uncertainty
March 13th, 2012
By Clayton Browne
India has been the dominant player in offshore outsourcing since its infancy in the 1980s and today represents around half of the total international IT outsourcing and BPO industry. Indian outsourcing companies employ more than 2.2 million people and expect to earn more than $50 billion in total revenue in 2012.
As Nearshore Moves Up the Value Chain, Infosys Execs See More Opportunities
October 25th, 2011
By Luke Bujarski
Infosys BPO rolled out the red carpet last week in Boca Raton, Florida, for the fourth-annual BPO Summit and Colloquium. Between the catamaran ride, golf and the various delicacies offered by the Boca Raton Resort and Club, two key Infosys execs came out as champions for nearshore: Head of Sales for LATAM Humberto Andrade and Ritesh Idnani COO of Infosys BPO.
TCS Sees Worldwide Growth Except in India
October 17th, 2011Source: Moneycontrol
Tata Consultancy Services reported a lower-than-expected 15% year-on-year rise in second quarter net profit at Rs 2,439 crore, amid continued uncertainty in global economy.
Revenue for July-September quarter rose 25% from a year ago to Rs 11,634 crore, India’s top software services exporter said late Monday.
Analysts on average had expect TCS net profit at Rs 2,450 crore on revenue of Rs 11,750 crore, according to CNBC-TV18 poll.
TCS’ operating margin in the second quarter was up 89 basis points at 27%.
The debt crisis in Europe and the unemployment and economic uncertainties in the US is a major worry for Indian software service providers as the two regions account for a major share of their revenues. It is widely expected that clients will cut discretionary spends.
“There are ambiguities in the external environment in the short-term,” CEO and MD N Chandrasekaran said.
But the company doesn’t see clients cutting spends or cancelling …
Chinchilla and CINDE Focus on Courting Investors in New York City
September 21st, 2011
By Luke Bujarski
Before heading over to the UN General Assembly, President of Costa Rica Laura Chinchilla took the morning to engage investors at the Four Seasons Hotel in New York City. In addressing those lining up for a closer look at what the “Rich Coast” has to offer, Madame President left much of the talking around investment opportunities up to her senior delegation. Of course, the group would not have been complete without Mr. Jose Rossi, President of CINDE Costa Rica’s renowned investment promotional agency in charge of promoting the country as the “best export platform in the Western Hemisphere.”
Infosys Eyes Latin American Expansion
August 29th, 2011Source: CyberMedia News
The BPO arm of the India’s second-largest software services company, Infosys, is looking at expansion and new operating models to stay ahead. The BPO major said that it sees opportunity in
the geographies that include Europe and Latin America.
Swami Swaminathan, CEO and MD of Infosys BPO, said Infosys BPO is also eyeing at acquisitions with the companies that provide capabilities and expertise that they don’t have.
The Infosys BPO chief said their focus is on non-linear growth. “We are working on a new operating model for enhancing efficiencies,” he said. The company is expanding its capabilities and they are constantly growing in tandem with industry requirements.
Infosys BPO revenue jumped by 21 per cent, while headcount grew 3 per cent during the last fiscal year. It has capabilities in several verticals that include retail, BFSI and telecom, and provides an array of services.
Swaminathan said …
Will Infosys Stabilize Under Kamath?
August 22nd, 2011Source: The Economic Times
KV Kamath has offered reassurance that Infosys, which has appeared somewhat unsettled in recent months, will embrace change wholeheartedly while preserving the ethos of the company’s founder, NR Narayana Murthy.
Kamath, a towering personality himself in the banking industry, suggested a new openness to acquisitions, re-orientation of strategy and radical innovations for productivity increases.
“We understand what the challenges are and our response is ready,” he told ET in an interview on his first day as the new chairman of India’s second-largest software exporter. He succeeds Murthy, who held the job for more than 30 years, building Infosys into a respected global brand with annual sales of $6 billion (Rs 27,000 crore).
“If I look at Infosys, it has been a company that for a long time adapted to markets. I’m very clear that the adaptation to the market which is just now being called …
Infosys chose BH over nine other Brazil cities for its delivery center
Despite challenges, BH still seen as ‘ten times better’ than Sao Paulo to do business
By Patrick Haller
Belo Horizonte (BH), the capital of the southeastern state of Minas Gerais, might be booming but should it be preparing for a bust?
With problems evident in all Brazilian cities such as demand outpacing supply and infrastructure, tangled traffic jams, a dwindling talent pool, rising costs and a lack of tax incentives, the third most populous city in Brazil with nearly 2.5 million inhabitants in the city proper, and 4,000,000 in 34 municipalities which make up the metropolitan area known as Grande BH, might be an attractive destination, but one that needs to keep up with the pace or risk an implosion.
Can Latin America’s Captives Pitch like Third-Party Providers?
August 11th, 2011
Oshri: Captives Must Evolve
By Luke Bujarski
It’s time for captive centers across Latin America to grow up. While recent data published by Everest Research officially took the captive center model off the endangered species list, changing tides in management and increasing global competition suggest that it will be far from smooth sailing for LatAm’s captives industry.
Bank of America, AmEx Sued For Outsourcing to India
August 11th, 2011Source: TMC.net
Class-action suits have been filed against Bank of America Corporation and American Express in United States courts, portending more trouble for Indian information technology outsourcing firms that are already under the shadow of a potential global economic slowdown.
The cases pertaining to routing customer calls abroad, including to India, have been filed in the last week of July and first week of August in US Superior Court for the State of District of Columbia, US District Court for the State of Columbia and the US Superior Court of California in Alameda County.
Maryland-based law firms Beins, Goldberg & Hennessey and Toomey McKenna Law Group as well as California-based Weems Law Offices, which have filed the cases on behalf of the customers of the financial institutions, contend that by routing customer calls, both BoA and American Express violated Right to Financial Privacy Act and Consumer Protection Act.
Joseph Hennessey, partner at …
