Jamaica’s Minister Applauds Convergys Move to Montego Bay
December 9th, 2011By K. Dominic McKenzie
Jamaica’s BPO sector will receive an employment boost of up to 1,000 people when Convergys, one of the world’s contact center players fully staffs its new Montego Bay operations in 2012. In a speech this week, Dr. Christopher Tufton, Jamaican Minister of Industry, Investment and Commerce, said that Convergys will offer jobs for Jamaicans who are leaving secondary and tertiary education institutions. Jamaica currently has about 30 players in the local BPO industry – and the arrival of Convergys couldn’t have come at a better time, as Jamaica looks to accelerate ICT activity.
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Jamaica: The Full Picture
April 22nd, 2010 By Susan Arledge
Several years ago, the Caribbean began to emerge as a sensible and low cost alternative to outsourcing to Asia or India (especially when a smaller number of agents were required) and countries such as Jamaica, Costa Rica and the Dominican Republic began to emerge as top location choices.
These countries have recognized that they are greatly in need of attracting jobs in an effort to retain their knowledge based workforces. Jamaica, as an example, recognized that the BPO industry provides a chance to eradicate poverty and increase the country’s standard of living.
The Honorable Karl Samuda, Minister of Industry, Investment and Commerce, is aggressively seeking BPO and ICT companies to bring jobs to Jamaica and is working with the community colleges, the national investment promotion agency, Jamaica Trade and Invest (JTI/Jampro) and local developers to make …
NARS (National Asset Recovery Services), a BPO provider which employs over 3,000 people in two US sites and also 
sites in Panama and Jamaica, has accepted a “significant investment” from a private equity firm with the intent of growing the accounts receivable management activities of NARS, according to an announcement from the company.
