Aegis Builds Latin America Strategy By Targeting Tier Two Locations
September 20th, 2011
Sandip Sen: Argentina inflation a problem
By Patrick Haller
Making 18 acquisitions in five years poses several challenges, not the least of which is how to integrate the companies into an existing corporate fabric. Following a comprehensive acquisition model that includes keeping as many of the existing employees as possible, Aegis, a subsidiary of Essar Global Limited, has been expanding steadily into new markets over its thirty years of operation. Aegis acquired the Costa Rican company People Support in 2005, and Action Line in Argentina in 2010.
Nearshore Outsourcing Customers Tell Peers: “Look Beyond the Surface”
September 19th, 2011
By Patrick Haller
Jumping into a large project with an unproven Nearshore sourcing provider could prove to be fatal for buyers. That’s according to two senior sourcing executives, from
AMD and Welch Allyn, who talked about their successful engagement with Neoris, during last week’s Gartner Outsourcing Summit. Both executive made something crystal clear: Nearshore is quite capable of out-performing farshore in higher-value outsourcing programs.
At Panama Summit, A Second Look at Buy vs. Build
August 29th, 2011
Shared services showdown: Panama City
By Luke Bujarski
At last week’s IQPC’s Shared Service and Outsourcing Summit in Panama City, Panama, the most popular people at the conference were the corporate buyers weighing in on BPO vs. owned centers and whether to take established captives and merge them with third-party providers.
The big question we came away with: who is closing whom?
Thinking Lean to Achieve Nearshore Success (Part 1)
August 19th, 2011In any economic climate, a company’s most important objective is ensuring that the cost of doing business does not overshadow any returns it derives as a result. When margins are robust, companies can afford to invest heavily in technologies that may not immediately produce visible returns, but can be counted on to reap benefits several years down the line.
However, when these margins become razor thin and the future looks uncertain, companies must quickly adapt their strategies and invest in only the projects that can provide an immediate return on investment. With companies seeking new IT approaches for achieving faster (almost immediate) ROI, many have begun looking for partners that can incorporate Lean thinking in their Nearshore development projects.
Based on the manufacturing model Toyota successfully leveraged as it achieved market dominance, Lean IT provides a systematic approach to simultaneously improving cost, quality, speed and agility.
Experience shows that it is …
By Pablo Velasco
With so much focus on service delivery locations within Latin America, it can be easy to overlook what is happening on the buy side for services. Outsourcing by domestic Latin American companies reached the highest level TPI has ever recorded in 2010, and our data and experiences with clients this year suggests the momentum will continue through 2011. We are seeing outsourcing by types of companies that do not fit the traditional Latin American client profile, and we are also seeing new fundamental drivers that are leading companies to outsource.
Seeking Opportunity Arbitrage in LatAm
August 10th, 2011
By Eric Simonson, Everest Group
I often hear organizations wanting to attain benefits but with a desire to “minimize” risk. Understandable, but what they don’t realize at the outset is that this is a limiting mindset, particularly when most also agree they prefer sustained benefits. My preferred definition of global sourcing is “attaining a different profile of benefits from successfully managing a different profile of risk.”
Instead of trying to follow what has already been proven “safe,” the innovators in global sourcing are intentional about what risks their organizations can take and successfully manage in order to achieve the desired benefits. These risks may be in overcoming infrastructure disadvantages, creating delivery models that can withstand more variability, or choosing to cultivate an underutilized talent pool.
The single largest and most enduring challenge in global services is getting the right talent. …
Globant Buys Nextive, Acquires U.S. Mobile and Social Media Talent
August 4th, 2011
Globant CEO Martin Migoya welcomes the firm's growth, fueled partly by the creative tech approach of CTO Guibert Englebienne (at left).
By Dennis Barker
Well-known nearshore trailblazer Globant revealed parts of an ambitious, globally expansive growth strategy this week with the acquisition of a small and savvy mobile software developer in Silicon Valley. The acquisition, taken on face value, shows Globant is doing what very few Latin America-borne IT players have done in recent years: land onshore in the US, make an acquisition or two, and create US jobs in the process. (Outsourcing bashers, explain how such companies hurt the US economy.)
NEW YORK – Genpact Limited, a global leader in business process and technology management, today announced the opening of operations in Brazil, its first location in South America. Located in São Paulo, Genpact is now providing services for Astra Zeneca, with plans to serve additional global corporations for their Brazilian businesses as well as establish business operations for the burgeoning Brazil-to-Brazil market.
Genpact has begun providing finance and accounting (F&A) services to Astra Zeneca from this center and is also providing IT services to a financial services client. Genpact is aggressively training and recruiting for additional employees so that it can continue to grow its broad portfolio of business process management services from this location. In line with its strategy in all global locations where it operates, Genpact will rely on local leadership hires to lead its growth and staff client projects, thus creating jobs in the surrounding community.
In conjunction …
NEW YORK — Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced the results of its third annual Executive Outsourcing Survey, which explores the perceptions and use of social media within customer care operations defined as all aspects of customer interaction management within the enterprise.
The survey revealed that social media has become a critical tool for customer care across industries, as over half of senior executives (52 percent) indicated that social media is currently a part of their company’s customer care operations, and 57 percent indicated they are aware that their company is currently monitoring online conversations. Thirty-six percent of executives say their company currently measures the value of its social media program for customer care, which is surprising given how relatively new social media is as a method to enhance customer care operations.
The survey, commissioned by Capgemini and …
Registration Opens for Nicaragua’s Premier Investment Forum
July 20th, 2011PRONicaragua recently announced the organization of the premier investment forum titled Nicaragua, Let’s Grow Together!, which will showcase the country’s sustainable growth in various economic sectors and its competitive advantages as an attractive destination for foreign direct investment (FDI).
The event will take place on August 16th and 17th in Managua, Nicaragua, and will focus on specialized sectors such as apparel, footwear, food processing and manufacturing, as well as world-class bilingual business process outsourcing services. Participants will be coming from various countries in Asia, Europe, North, Central and South America.
Some of the topics that will be discussed during this year’s edition include an overview of Nicaragua’s industrial sector, market access, investment incentives, offshoring guidelines, latest industry trends and the country’s most profitable investment opportunities. The program will also include networking activities as well as site visits to successful and leading foreign investment projects operating in the country.
“Nicaragua’s …
