Process? Who Needs Process? Why IT Heroes Hurt ADM Performance
March 2nd, 2011By Bob Mathers
Consider this scenario: A U.S.-based Fortune 500 firm and its India-based service provider partner to run a global ADM operation under a managed services model. Analyses conducted a year or so into the relationship show that both parties are committed to the partnership and are proactively working to improve and optimize. Customer satisfaction is good, and customer and vendor laud one another’s efforts.
Sounds great, right? Unfortunately, there’s a downside. In many instances, outsourced environments that rely too much on well-intentioned individual initiative and ad hoc heroics to solve problems are often beset by high costs, low productivity, and general inefficiency.
Getting the Most out of Distributed Teams Onshore or Offshore
March 9th, 2010By Ilya Bogorad
If you are looking to outsource or change processes in a multisite organization, you will face a typical organizational design challenge: how do I structure and locate teams to maximize their collective performance. In this article, I will share some of the most salient points which must be considered. This is a result of our work with our most successful clients.
Let’s talk about this concept – repeated ad nauseum by managers and HR staff all over the world like a sacred mantra — the concept of a team.
Everyone talks about teams and the team building. Inordinate amounts of money are spent on retreats, exercises and training which provide no lasting value. Rare is a job posting that does not include a requirement for a candidate to be a “team player”, which is just gratuitous in this context. Who would say that they are not one?
