How Does Guadalajara Do IT?
January 20th, 2011
By Tarun George
Relatively untouched by the recent wave of violence in northern Mexico, Guadalajara, capital of the state of Jalisco, seems like the promised land for those who still see big rewards in Mexican outsourcing. With a strong technology focus, the city of 4.3 million has over the years attracted some of the largest software development and IT engineering firms all looking for skilled workers. But with labor saturation fears mounting, whether even greater numbers of those workers can be produced is what will determine its future attractiveness. We spoke to some of the big tech players in Guadalajara to get the story on the ground.
NEW JERSEY and NEW DELHI, April 7 /PRNewswire-Asia/ -- Birlasoft, the global IT services business of the 150-year-old multi-billion dollar CK Birla Group, is setting up Global Delivery Centers in Beijing in China and Monterrey in Mexico. Birlasoft’s mission is to support clients from multiple locations with a combination of onshore, nearshore and offshore services models and leverage its worldwide workforce of close to 3,800 employees for improved delivery towards better business performance for clients.
Elaborating upon the strategic move, Birlasoft CEO Arup Gupta stated, “We are optimizing our relationship with our sophisticated clients by deepening our focus on a multi country strategy. This will allow us to become more responsive to our current and potential customers by helping us align with our clients’ primary time zones and most importantly, minimize risk by reducing dependencies on any one country. At the same time, access to China and Latin America’s talent …
Patni Plans Opening of New Delivery Center in Queretaro, Mexico
March 11th, 2010QUERETARO, Mexico – (Business Wire) Patni Computer Systems , a leading global IT and BPO services provider, will host a ribbon-cutting ceremony Friday, March 12, to unveil a new state-of-the-art IT business center in Queretaro, Mexico, that will expand Patni’s global delivery initiative and serve as the hub of the company’s expansion efforts in Latin American markets.
Patni is moving from its temporary facility into a permanent location in a high-rise building at ITESM Technological Park of Tech de Monterrey. The new center occupies 11,000 square feet on two floors in ITESM Technological Park –- more than eight times the capacity of its temporary location. Patni currently employs 40 in Queretaro. The company has plans to increase employment in the local facility to 200 by the end of 2010, with the bulk …
Can Mexico Really Become Number Two in the World?
March 11th, 2010By Kirk Laughlin
Picture this: Over the next four years Mexico rises above China, the Philippines and Brazil to claim worldwide recognition as the second largest outsourcing hub in the world, behind India. Delivery centers in Guadalajara, Monterrey and Mexico City become service-focused powerhouses for thousands of American businesses. Enabled by the free-moving benefits of NAFTA, offshore provider professionals traverse back and forth between Mexico and the US, free of the visa burdens that might slow rivals in other Latin American countries and others from around the world. Could it really happen?
If you ask the top executives in the Mexico outsourcing industry, the answer is a confident – ‘yes, we can do it.’
COUNTRY PROFILE: A More Mature Mexico Develops a Bigger Vision
November 23rd, 2009By Suvradeep Bhattacharjee, NSAM Contributor
The rise of Mexico as an sourcing destination should come as no surprise, but the next few years will determine 
whether the country has the right vision and the right strategies to cultivate new sourcing centers in under-developed, but potentially fertile BPO pockets.
The good news is Mexico continues to ride the wave of Hispanic growth in the US. Outsourcing in Mexico is driven by one huge factor: the majority of the Hispanic population in US feels quite comfortable when they hear a Mexican accent. Almost 15% of the US population is Hispanic. More than 64% of the Hispanics in the US are of Mexican origin. This power of sheer numbers is amplified by a feeling of nostalgia among the Mexican Americans towards their ancestral land.
“We’re making strong strides in IT outsourcing,” – Jorge Zavala, TechBA Silicon Valley
Sub-Sourcing into Guatemala
Outsourcing in Mexico has reached a point of maturity where Mexico has started to use Guatemala as a nearshore location for its domestic Spanish-only calls. That sentiment is hear from Gustavo de la Peña , of Unifica Teleservices, a subsidiary of Marcatel, which is one of the leading telecom providers in Mexico. “We’ve started using Guatemala for domestic calls as it is almost 50% cheaper than here in Monterrey,” de la Peña said.
Ready for KPO?
Mexico is well poised to handle more complex outsourcing services. The country already has a booming contact center/ BPO industry with global players such as Teleperformance, Atento, TeleTech, Sitel co-habitating with strong local players such as Telvista, Axtel, b-connect, Konexo, Capta, Sertec and Unifica Teleservices.
With the strong emergence of Central America in the BPO space, Mexico has a tremendous opportunity to deliver more complex BPO services using the service bandwidth of emerging central American countries for simpler processes and its own internal resources for complex ones.
