Searching for Skilled Multilingual Agents
November 18th, 2009By Jeff Pappas, Executive VP, Arledge Partners Real Estate Group
What is a “Multilingual Call center”? Well, one that provides services for various languages, apart from the global language, English. When a US based BPO requires a global presence, then it is pays to obtain services in different languages like Spanish, German, Portuguese, French, etc. Providing services in different languages will improve upon the service quality, expertise and experience of the contact center.
Many contact center services, including inbound, outbound, order fulfillment and other activities are provided by multilingual call centers as niche marketing.
A BPO could save upwards of 25% or more on the operating cost to run a Portuguese center outside of Brazil and Portugal.
Language Complexities
Successful BPOs provide services to their customers in the language which is well-understood by them. Thus, it is difficult to establish a multilingual call …
