Evalueserve CEO: Banks and Finance Want More Data Analytics and are Willing to Pay for It
March 29th, 2011
EVS has "27 nationalities represented" in Chile delivery center.
By Tarun George
What value can Latin America offer the Knowledge Process Outsourcing industry?
That’s what we asked Alok Aggarwal, CEO of research firm Evalueserve, which provides KPO services from its delivery center in Valparaiso, Chile. He tells us here about what KPO clients are looking for in Latin America, how global services are changing with the US economy, and the pros and cons of Chilean sourcing.
Evaluserve Plans to Triple Size of Chile Presence
December 17th, 2009Despite the global cooling of investment, Chile continues to secure new investments and expansions of existing ventures in global services. Evalueserve, a leading provider of Knowledge Process Outsourcing (KPO) services, recently decided to expand its existing operations in Chile, one of the company’s more profitable locations, to take advantage of the country’s business environment and meet current and anticipated customer demand as part of its global strategy.
Ten years ago, Indian companies investing in Latin America were few and far between. Within the past few years, however, Indian service providers began viewing Chile as a complementary location to their main operations. To strengthen its global offering, Evalueserve opened its Latin American operation in Chile in 2006. Today, Evalueserve’s integrated global delivery platform focuses on four locations – India, China, Chile and Romania. From Chile, the company is able to diversify geographical risk, offer U.S. daytime support, a 24×5 global delivery platform, …
