Contract Rebalancing to Seize Higher Value
February 3rd, 2011
By Anupam Govil
Over the last decade, organizations have realized that outsourcing delivers more than cost savings. If implemented right, it can lead to agile and competitive businesses that can take on new market challenges. Many organizations in fact use outsourcing effectively and create significant long term value for themselves, but as another year rolls by and with the economy still running on half throttle, it is clear that the changed business and market conditions will become the new normal.
On the supplier side the landscape has shifted significantly, with the rise of new and maturing destinations, rapid vendor consolidation, evolution of cloud based services and proliferation of more transformative sourcing models. Companies must now recalibrate their sourcing strategy and priorities to adapt to these new operating conditions. As executives grapple with myriad priorities, we take a …
Why Do So Many Outsourcing Deals Fail to Meet Expectations?
January 11th, 2011Since the vast majority of outsourcing relationships fail to live up to what clients hope for, we checked in with Chris Nuttall, of PA Consulting, to explain the disconnect.
The Five Most Common Governance Mistakes
July 23rd, 2010By Pablo Velasco, Director, CIO Services, TPI
You don’t get exactly what you pay for in outsourcing relationships (see our earlier article on value leakage), but exactly what you will get depends on how you manage the relationship. Governance is the single-most important variable to the value anoutsourcing engagement will provide, and it is also one of the most challenging variables to manage.
Putting Governance First
September 15th, 2009By Anupam Govil, Chairman, Global Sourcing Forum + Expo
Latin America and the Caribbean have emerged as attractive sourcing destinations for North American companies because they are geographically close, have compatible time zones, and can provide strong bilingual capabilities. Recent reports by Zagada Research on Contact Center industry in Caribbean and Central American have shown a dramatic growth of almost 300% over the last four years.
However this rapid growth has stretched the middle management talent available in the region, giving rise to increasing concerns about quality control, risk management and governance. When choosing a partner in Latin America or the Caribbean it is important for North American firms to carefully consider local laws, regulations and business practices which may either impede or help with effective governance and enforcement of contracts and SLAs.
Varying Strength, Varying Quality
Quality assurance metrics, timeline and deliverables as …
