A Traumatic Past Sets Medellin Ablaze with Global Ambitions
May 16th, 2012
By Kirk Laughlin
Seemingly out of nowhere, Medellin is sweeping onto Latin America outsourcing’s center stage in a dramatic flourish, winning deal after deal and – by beckoning to the world – totally reshaping what the city stands for by openly confronting the wreckage of its darkest days. Medellin’s dramatic transformation is easily one of the most captivating stories in all of Latin America IT.
India’s Outsourcing Giants Continue to Grow Amid Uncertainty
March 13th, 2012
By Clayton Browne
India has been the dominant player in offshore outsourcing since its infancy in the 1980s and today represents around half of the total international IT outsourcing and BPO industry. Indian outsourcing companies employ more than 2.2 million people and expect to earn more than $50 billion in total revenue in 2012.
Lack of Skills and Expertise Driving Data Analytics Outsourcing
March 8th, 2012
By Robert L. Scheier
Most IT outsourcing customers are looking for a way to save money, but a need for expertise is also driving more and more businesses to turn to outside service providers. This is especially true of businesses trying to make sense of the truckloads of information arriving daily at their data warehouses. They want people with specific industry knowledge and the skills to extract maximum value out of all that data – and even use that data to predict the future.
What Sluggishness? TCS Exec Sees Robust Nearshore Momentum
January 26th, 2012
Prakash: Customers want "mobility, big data, business intelligence."
By Robert L. Scheier
Days after Tata Consultancy Services (TCS) announced a 14 percent growth in quarter-over-quarter revenue, Ankur Prakash, Vice President and COO for TCS-Latin America talked with our affiliate Global Delivery Report about prospects for the Nearshore amid continued economic uncertainty.
Prakash, who is ranked number 15 on the Nearshore Americas Power 50 list, lauded for being “a strong supporter of Latin American services,” does not see the slowdown in demand for outsourcing that some analysts are forecasting.
Nearshore Nexus 2012: Bigger, Bolder and Coming to Broadway
January 11th, 2012The most exclusive outsourcing event of the year comes to New York City, April 19. Buy-side executives (including vendor management, IT, BPO, site selection and software leaders) are invited to attend.
TCS Sees Worldwide Growth Except in India
October 17th, 2011Source: Moneycontrol
Tata Consultancy Services reported a lower-than-expected 15% year-on-year rise in second quarter net profit at Rs 2,439 crore, amid continued uncertainty in global economy.
Revenue for July-September quarter rose 25% from a year ago to Rs 11,634 crore, India’s top software services exporter said late Monday.
Analysts on average had expect TCS net profit at Rs 2,450 crore on revenue of Rs 11,750 crore, according to CNBC-TV18 poll.
TCS’ operating margin in the second quarter was up 89 basis points at 27%.
The debt crisis in Europe and the unemployment and economic uncertainties in the US is a major worry for Indian software service providers as the two regions account for a major share of their revenues. It is widely expected that clients will cut discretionary spends.
“There are ambiguities in the external environment in the short-term,” CEO and MD N Chandrasekaran said.
But the company doesn’t see clients cutting spends or cancelling …
Our Best Shots: The Nearshore Shines at Gartner
September 12th, 2011We caught up with friends from across CALA yesterday during the reception at the Gartner Outsourcing Conference in Orlando. During the day, at least four Gartner analysts we listened to singled out the Nearshore as the ‘hottest’ outsourcing destination in the world right now. “More than once a day, I hear from either a prospective buyer or provider about this market,” said Cassio Dreyfuss, Gartner’s lead LatAm IT analyst. (See our recent interview with Cassio here.)
Can Latin America’s Captives Pitch like Third-Party Providers?
August 11th, 2011
Oshri: Captives Must Evolve
By Luke Bujarski
It’s time for captive centers across Latin America to grow up. While recent data published by Everest Research officially took the captive center model off the endangered species list, changing tides in management and increasing global competition suggest that it will be far from smooth sailing for LatAm’s captives industry.
Seeking Opportunity Arbitrage in LatAm
August 10th, 2011
By Eric Simonson, Everest Group
I often hear organizations wanting to attain benefits but with a desire to “minimize” risk. Understandable, but what they don’t realize at the outset is that this is a limiting mindset, particularly when most also agree they prefer sustained benefits. My preferred definition of global sourcing is “attaining a different profile of benefits from successfully managing a different profile of risk.”
Instead of trying to follow what has already been proven “safe,” the innovators in global sourcing are intentional about what risks their organizations can take and successfully manage in order to achieve the desired benefits. These risks may be in overcoming infrastructure disadvantages, creating delivery models that can withstand more variability, or choosing to cultivate an underutilized talent pool.
The single largest and most enduring challenge in global services is getting the right talent. …
COUNTRY PROFILE: Ecuador Strives for a Role in Global Software
August 2nd, 2011
The country’s young tech sector is growing, but high attrition and lack of English proficiency remain key obstacles
By Sarah Biggerstaff
Ecuador may not be the first country that comes to mind when considering global outsourcing destinations. However, in recent years Quito, the nation’s capital with a population of 2 million people, has begun to make a name for itself in the global market.
