By George Tillmann
I recently came across an article with the interesting title, “Employee Loyalty is Dead. Good Riddance.” It made me wonder, if customer loyalty is so important to business success, why is employee loyalty so unimportant? Putting aside any moral questions, is there a value of loyalty that American business is ignoring, and if so, exactly what is that value? The answers might be surprising.
7 Secrets to High Performing Captive Offshore Centers
February 25th, 2011By Ben Trowbridge, Alsbridge CEO
While offshore centers have been around for decades, high performing offshore centers seem to be a rare commodity.
The following are 7 secrets to operating a high performing captive offshore center:
1) Strong sense of self – The offshore center must have a strong sense of self. Meaning, it must be structured in a way that allows the employees to view the center as a unique entity unto itself. If the center management and employees feel like they are solely a branch or arm of other organizations without some unifying theme or sense of belonging with the other managers/employees working for different branches, the organization will operate at a suboptimal level.
BPO Best Practices: Building a Captive Team You Can Rely On
January 13th, 2011
By Gillian Grant
Hiring resources is an enormous investment of time, money and resources.
Throw in a foreign country where you don’t know the language or cultural nuances and it is easy to get overwhelmed. While there is no process to follow when hiring for your BPO or KPO the best practices below should make your life a little easier. Here are some tips and tricks to consider when building your offshoring model – and staffing up in a captive environment.
Getting the Most out of Distributed Teams Onshore or Offshore
March 9th, 2010By Ilya Bogorad
If you are looking to outsource or change processes in a multisite organization, you will face a typical organizational design challenge: how do I structure and locate teams to maximize their collective performance. In this article, I will share some of the most salient points which must be considered. This is a result of our work with our most successful clients.
Let’s talk about this concept – repeated ad nauseum by managers and HR staff all over the world like a sacred mantra — the concept of a team.
Everyone talks about teams and the team building. Inordinate amounts of money are spent on retreats, exercises and training which provide no lasting value. Rare is a job posting that does not include a requirement for a candidate to be a “team player”, which is just gratuitous in this context. Who would say that they are not one?
