Nearshore Americas

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Nearshore Industry News, Analysis and Guidance


Where Nearshore Newcomers Can Overcome Their Disadvantages

Don’t let a rocky US economy or the shock and awfulness of a global pandemic fool you, 2020 is turning out to be the year when global contact center organizations brought the concept… Read More »


Integrating UX Research into Agile Frameworks: A Crucial Step in the Development Process

Successful technology firms have been using agile methodologies to streamline and energize their processes for the past two decades. Overall, these firms are engaging in a worthwhile endeavor. The latest Standish Group Chaos… Read More »


Seven Ways to Make Virtual Training Come Alive

The era of full-day, face-to-face training is over. In March, most contact centers shifted to a hybrid or fully work-from-home model. Virtual training has become the standard practice. But for most trainers, using… Read More »


Datafication and Last-Mile Logistics Are Major Opportunities Says PlenumSoft Founder

Clients need solutions. Aside from the obvious economic gap that Covid-19 created between growing technology needs and descending cash flow within companies, most businesses are still asking for different ways to involve digital… Read More »


Welcome to the Age of the “Contactless” Expert Consultant

In recent weeks, Source Global Research, a UK-based consultancy, interviewed clients from across the world in an effort to understand how their needs have changed since the onset of the Covid-19 pandemic. The… Read More »

iQor bankruptcy

US BPO Firm iQor Holdings Files for Bankruptcy Protection

iQor Holdings has filed for chapter 11 bankruptcy protection, as the US BPO provider finally opts to address the debt load that has long hampered its growth. The company currently has debts in… Read More »

Analysis and Insights

Post-Covid-19, Your Organization Needs a New Operational Model

After several months of dealing with markets in constant fluctuation due to the pandemic, most companies have taken the decision to close their doors and “wait until it all passes.” In some cases,… Read More »

Landing AI Uses Small Data to Improve Quality and Make AI More Accessible

Internet giants like Google and Facebook have taken a leading role in the development of artificial intelligence (AI) and that is down to one thing: data. Owing to their billions of daily active… Read More »

Mexico and Colombia Recognize the Urgency of Artificial Intelligence

The artificial intelligence revolution has arrived. McKinsey estimates the global impact of AI will deliver the equivalent of an additional $13 trillion into world economies by 2030. PricewaterhouseCoopers forecasts an additional $15.7 trillion… Read More »

Everyone Hates Cost Cutting. But You Need To Do It, and You Need To Do It Well

The first semester of 2020 has left organizations of all sizes in a very compromised position. Those that belong to the most-impacted industries (local commerce, hospitality, local services, tourism or supply chain providers… Read More »

How to Protect Your Investments in Honduras

Arbitration has been evolving rapidly as a conflict resolution system in Honduras. Amid political uncertainty, investors are looking for safer and more effective ways to protect their finances. In response, the Honduran government… Read More »

Smart Working in the Pacific Coast of Costa Rica

Employees tend to be happier and more productive if they have the option to smart work. Since 2005, the number of people that work-from-home has increased by 140% in the United States.  Moreover,… Read More »

Infographic: Agile Only Works When Clients are Engaged

In recent years, executives across the Nearshore region have turned to agile methodologies to improve their business outcomes, and that trend has accelerated even further during the era of Covid-19.  But with so… Read More »

UX Design Massively Influences the Customer Experience: Here’s Why

A growing body of research demonstrates that great UX designers have a positive impact on customer satisfaction and profitability. Last year, data collected by the software developer UserZoom revealed that 70% of enterprise… Read More »

Covid-19: Is Contact Tracing the Answer?

Contact-tracing apps are a crucial tool in the fight against Covid-19. Thanks to tech giants such as Apple and Google, they are also easy to develop. The hyperconnection of cities, people, companies and… Read More »