Mario Chaves knows what it takes to build in nearshore at scale. As co-founder of Avantica, he helped build one of the region’s best-known technology services companies, starting in Costa Rica and expanding across Latin America. So when he joins… Read More »

In the ongoing debate between cost and quality in outsourcing, Brad Meiller doesn’t see a contradiction. He sees a messaging problem. “There’s definitely a disconnected messaging there,” said Meiller, senior manager of North America consumer services at Spectrum Brands Inc.,… Read More »

Jamaica has opened another plug-and-play facility, refining a model that has drawn dozens of foreign BPO firms to the island over the past decade. The new facility, called the Informatics Park Incubator, is located in Portmore, a city in the… Read More »

The Indian IT services industry is currently navigating a period of intense financial and operational strain as global clients openly demand discounts of up to 30% on existing contracts. “Their argument is ‘you’re making massive productivity gains from AI tools,… Read More »

As geopolitical tensions reshape the Americas’ business landscape, far too often leaders attempt to anticipate what’s next based on national elections, trade policy and U.S. foreign relations. But according to Adam Ratzlaff, founder and CEO of Pan-American Strategic Advisors, that’s… Read More »