Nearshore Industry News, Analysis and Guidance
Nexus Video: A Smarter Engineering Strategy
MIAMI — Check out this video from Nexus Miami, with NGN Advisory CEO Rajat Sharma and People Inc.’s Sreejith Chelanchery outlining a nearshore engineering strategy that has proven itself to be effective. Sharma and Chelanchery dive into the intricacies of… Read More »
Q/A: iQor CEO Chris Crowley on Rebuilding the BPO and Buying OP360
iQor CXBPO has made another acquisition within six months, following its purchase of JumpCrew in August 2025, as the company accelerates expansion after years of restructuring. The Fort Lauderdale, Florida-based BPO firm is also set to launch operations in Egypt… Read More »
Trump’s Policies Trigger New Risks for U.S. Firms in Latin America
Anyone watching Donald Trump’s recent moves toward Latin America can’t miss the pattern. Some of his actions make it seem as if the region is not a collection of sovereign nations but an extension of the U.S. homeland. That perception… Read More »
Bilingual Crunch Threatens Barranquilla’s BPO Boom
Foreign investment is accelerating in Colombia’s Barranquilla, particularly in BPOs. But the supply of English-speaking workers is lagging badly—creating a skills gap that now risks slowing the sector’s rise. A quick scan of local job portals tells the story. Several… Read More »
Nexus Video: The New Rules that Define LATAM Ops
MIAMI — Three industry leaders spoke about what it takes to start doing business in Latin America during Nexus Miami panel hosted by Nearshore Americas Managing Editor Tim Zyla. B&H Compliance CEO Susana Sierra, Lucia Vargas, of J.A. Del Rio,… Read More »
Agents Getting ‘Burned Out’ by Monotony of AI
Artificial intelligence was sold as a support tool for contact center agents. However, these days the agents working beside bots are finding themselves increasingly drained. According to Omdia’s latest CX survey, many customer experience leaders in North America are now… Read More »
New H1-B Fees: Big Bark and Little Bite
Two months after the Trump administration imposed a $100,000 fee on new H-1B visa petitions, nearshore service providers say the market response may have brought an increase in interest, but has not yet translated to sales. That news comes after… Read More »
Long Immigration Lines Make for Nightmarish Arrivals
Extended wait times in the immigration line at Latin American airports is not a new phenomenon, but this year several high-profile political players are blowing the whistle in hopes of finding a solution. Colombia has seen record numbers of international… Read More »
Nexus Video: ‘Some People Aren’t Going to Make it’ in Leadership Amid AI Shift
MIAMI — A common theme arising in the nearshoring space is whether or not business leaders who have decades of experience in the industry are equipped to navigate the quickly changing technology demands as a result of the artificial intelligence… Read More »
News Briefs
American business process outsourcing (BPO) major Concentrix has inaugurated a large delivery center in Lima, reinforcing its expansion in Peru and committing to add up to 700 employees to its local workforce. Speaking to local media, Manuel Díaz, Concentrix’s Vice… Read More »
Indian IT services firm Coforge has agreed to acquire Encora in a $2.35 billion all-stock deal, marking a strategic push into AI-led digital engineering at a time when demand for traditional IT outsourcing is slowing. The acquisition will significantly expand… Read More »
London-based workforce management firm Hightekers has expanded its presence in Latin America through the acquisition of Serviap Global, a Mexico City–headquartered specialist in cross-border employment services. Serviap focuses on Employer of Record (EOR) and contractor management services, enabling companies to… Read More »
Digital infrastructure in Latin America could get a major lift if Japanese conglomerate SoftBank goes ahead with its plan to buy U.S.-based DigitalBridge. SoftBank is no stranger to the region. Since 2019, it has poured billions of dollars into Latin… Read More »
Office rents remain elevated in major Latin American business hubs such as Montevideo, Buenos Aires and Mexico City, while markets like Lima and San José continue to offer significantly more cost-effective options, according to a latest study by global real… Read More »
IT services major TCS has strengthened its push into cloud and AI services by acquiring Coastal Cloud for $700 million. This is TCS’s second cloud-related acquisition in just three months. Once the deal is completed, TCS will merge Coastal Cloud… Read More »
Analysis and Insights
Trump’s Policies Trigger New Risks for U.S. Firms in Latin America
Anyone watching Donald Trump’s recent moves toward Latin America can’t miss the pattern. Some of his actions make it seem as if the region is not a collection of sovereign nations but an extension of the U.S. homeland. That perception… Read More »
High Rents Persist in Latin America’s Core Business Hubs, JLL Finds
Office rents remain elevated in major Latin American business hubs such as Montevideo, Buenos Aires and Mexico City, while markets like Lima and San José continue to offer significantly more cost-effective options, according to a latest study by global real… Read More »
Bilingual Crunch Threatens Barranquilla’s BPO Boom
Foreign investment is accelerating in Colombia’s Barranquilla, particularly in BPOs. But the supply of English-speaking workers is lagging badly—creating a skills gap that now risks slowing the sector’s rise. A quick scan of local job portals tells the story. Several… Read More »
TCS Makes Second Cloud Acquisition in Three Months
IT services major TCS has strengthened its push into cloud and AI services by acquiring Coastal Cloud for $700 million. This is TCS’s second cloud-related acquisition in just three months. Once the deal is completed, TCS will merge Coastal Cloud… Read More »
Amazon Takes on Starlink With $10B Satellite Internet Push
Online retail giant Amazon is pouring $10 billion into satellite internet to connect remote communities across South America. The service, called Amazon Leo, will take on Starlink, Elon Musk’s satellite network that already has thousands of users in the region.… Read More »
Colombia’s Economy Beats Forecasts With Strongest Growth Since 2022
Colombia’s economy delivered an unexpected boost in the third quarter of 2025, expanding 3.6% year-on-year, well above market expectations and marking its fastest pace of growth in three years. Figures from the National Administrative Department of Statistics (DANE) exceeded even… Read More »
Philippines Targets POGOs Masquerading as BPOs
Smaller business process outsourcing (BPO) firms in the Philippines are coming under increased scrutiny as authorities investigate whether some are secretly operating as offshore gaming hubs. The renewed focus follows a recent police raid in Taguig City that exposed an… Read More »
Argentina’s Tech Workers Prefer Payments in Stablecoins
Technology professionals in Argentina overwhelmingly prefer to be paid in U.S. dollars or cryptocurrencies such as stablecoins, with very few willing to accept the local currency. Only 2% of tech workers receive their salaries in pesos, according to a Spanish… Read More »
Mexico Moves to Strengthen Cybersecurity With New National Plan and Law
Mexico has prepared a new legal and policy framework to upgrade its cybersecurity defenses. The plan sets out a national policy and a federal framework that will introduce mandatory guidelines, training for public servants, and incident-reporting rules. Officials expect the… Read More »
