Nearshore Americas

Nearshore Industry News, Analysis and Guidance

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TCS in Latin America: A Twenty-Year Cultural Project

Tata Consultancy Services (TCS) is celebrating 20 years of operations in Latin America. The company landed in the southernmost corner of the region, launching in Uruguay back in 2002. Today, it has offices… Read More »

Spanish Speakers Are Declining in the US; Should Nearshore CX Be Concerned?

Spanish Speakers Are Declining in the US, Should Nearshore CX Be Concerned?

The Hispanic market is one of the fastest and strongest-growing in the US, and its momentum is expected to continue over the coming decades. Nevertheless,the same can’t be said about one of its… Read More »

The Vanishing Relevance of Job Titles in Tech

The Vanishing Relevance of Job Titles in Tech

What’s in a job title? Apparently, less than those who hold them would like to believe. Job titles are a staple of business and corporate culture. They are used to identify someone’s place… Read More »

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A Closer Look at LATAM’s Fintech Market

When we think about technology, we often think of Silicon Valley. However, Latin America is going through a large technological transformation that is driving innovation, entrepreneurship and research.  When considering the ease of… Read More »

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The Surprising Reason Why Retailer Express Opened an IT Operation in Costa Rica

Costa Rica added another name in the growing list of US companies who have chosen the Central American country as its home for Nearshore tech and business operations. The motivation to chose Costa… Read More »

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Infographic: A Beginner’s Guide to Nearshore Investment

The outlook for economic growth in Latin America has darkened, and unease around global economic turmoil is strangling investment in the region’s startup ecosystem. Yet, nearshore investment hasn’t lost any of its shine… Read More »

News Briefs

A Brilliant DR Native Tackles “Opaque” Procurement in Government
Glass CEO Paola Santana speaks about using tech to transform government transparency

Analysis and Insights

TCS in Latin America: A Twenty-Year Cultural Project

Tata Consultancy Services (TCS) is celebrating 20 years of operations in Latin America. The company landed in the southernmost corner of the region, launching in Uruguay back in 2002. Today, it has offices… Read More »

Wages in US-Based Call Centers Finally Set to Cool Down

After a couple years of pandemic-related pressures, will US-based call centers finally catch a break? The customer service industry has not been exempt from the constant poundings provided by inflation over the past… Read More »

Nearshore Forum: A Brilliant DR Native Tackles “Opaque” Procurement in Government

Government is not exempt from the wave of digital transformation sweeping the world, and tech entrepreneurs like Paola Santana have taken notice. Santana is the CEO and Co-Founder of Glass, a digital marketplace… Read More »

Five Steps to Take When Customers Dis Your Coders

Nearshore tech outsourcing is a people-driven business, and one of the most uncomfortable realities of the industry is that customers can be nasty people too.  For Nearshore staffing firms and providers of IT… Read More »

Ex-Diplomat to Lead ProColombia as Investors Remain Cautious Of Petro

Former diplomat Carmen Cecilia Caballero Villa was named President of ProColombia, Colombia’s federal investment promotion agency (IPA) and a key player in the country’s FDI strategy. Caballero, who previously worked as Consul General… Read More »

A Tale of Disney’s Digital Transformation, Told By Bob Iger

As big as it is, not even The Walt Disney Company can ignore the mounting pressures that have been pushing businesses worldwide towards digital transformation. Such was the message delivered by Bob Iger,… Read More »

Contract Negotiations Heat Up Over Burdens of WFH on Agents

Though hybrid and work-from-home (WFH) delivery models are seen increasingly as the “new normal” of the CX industry, they are driving a wedge between buyers and providers. Both sides of the negotiating table… Read More »

Aggressive Rate Increases Put a Major Squeeze on CX Customers

Buyers of customer experience (CX) services find their backs inching closer to the wall. After the storm of the COVID-19 pandemic, they now face the pressures of increasing demand for customer support, rising… Read More »

Infographic: The Stunning Ten-Year Explosion of India’s Software Services Exports

The past decade has been one of bonanza for India’s exports of outsourced software and business services.  The country’s export revenue from IT/BPO services grew almost three-fold over the pat 10 years, jumping… Read More »