Nearshore Americas

Nearshore Industry News, Analysis and Guidance

Jamaica Republic

Montego Bay, on the Brink of a Major Upgrade?

Montego Bay is one of Jamaica’s premiere locations for the global services industry. The so-called “Second City” is known worldwide as a great vacationing spot, but Jamaican business strategists have been working to maintain momentum as the destination seeks recognition… Read More »

Apple iPhone

Breakdown: A CX Provider Opens the Door to Apple Getting Hacked

Not even the almighty Apple is safe from the wits of hackers and the vulnerabilities of its own third party providers. The company is among the latest victims of a hack made possible by exploitable routes in the systems shared… Read More »

Chile

Chile’s Foreign Inflow Zooms to $33 Billion; Global Services Ranks Among Top Draws

Chile’s investment promotion agency, InvestChile, received investment commitments worth US$33.5 billion in 2023, with global services ranking among the top draws for foreign capital. The foreign inflow already created nearly 6,000 jobs, with more expected in the coming months as… Read More »

bank of america boa

BPOs Under Fire After Infosys McCamish Data Breach Hits Bank of America

A data breach at Infosys McCamish Systems (IMS), a US-based subsidiary of Infosys BPM, exposed sensitive information of over 57,000 Bank of America (BOA) customers. BOA advised customers to monitor their accounts for suspicious activity, warning of potential identity theft… Read More »

Globant Gut

Breakdown: Globant’s Hunger for Brazilian Tech

Globant’s been hungering for Brazilian firms for a while, but a recent spree of acquisitions underscores the company’s interest in Latin America’s largest economy and one of the region’s true tech powerhouses. What’s new: Globant recently acquired Iteris Holding, a… Read More »