Nearshore Industry News, Analysis and Guidance
Nearshore Americas is to release a new Ebook titled “The Digital Transformation of Nearshore CX”, illustrating how organizations can leverage the power of new digital technologies to enhance their customer experience (CX) service.… Read More »
The impact of the Covid-19 pandemic on approaches to digital transformation is set to be significant. As Forrester Research’s 30 Predictions Report points out: “2021 will be the year that every company —… Read More »
Tropical getaways for tech professionals eager to escape their own concrete jungles have been big news over the pandemic. But Próspera, a new ‘prosperity hub’ off the coast of Honduras, is taking that… Read More »
The banking sector is going through a complete worldwide reshaping. According to McKinsey, Latin America stands out as the region that had the fastest growth in the payments sector in 2019. Latin America… Read More »
Read the news from Latin America lately? Doesn’t matter where you turn, it’s the same old story: the region – via corruption, violence and authoritarianism – is descending into a new level of… Read More »
Lisa Stoner is the Global Head of Support Operations at Uber, meaning she is responsible for six main pillars within Uber’s global customer care and community care environment. She deals with one-on-one customer… Read More »
In the 1980s, Japanese carmakers faced a unique dilemma. They wanted to automate, but in a manner that would not alienate their workforce. The approach they adopted is what we now call human-ware… Read More »
