Nearshore Americas

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Nearshore Industry News, Analysis and Guidance


The Damage Done from “Blacklisting” Caribbean Countries

In late 2017, the European Union (EU) began publishing a list of countries that it claimed did not do enough to curb international tax evasion and profit shifting. The list of “non-cooperative jurisdictions… Read More »


Tourism Trouble Brings a Wealth of Talent to Region’s BPOs

Few if any industries have been as affected as severely by the pandemic as the travel industry. According to the World Tourism Organization (UNWTO), international passenger travel plunged by 74% during 2020, while… Read More »


Vertical Focus Powers Softtek’s Expanding Footprint in Latin America

As Softtek, one of Latin America’s most recognized IT services brands, approaches in 40th birthday next year, the company continues on a gradual path of expansion highlighted by growing its operations in Costa… Read More »


Scaling Services: Software Startups Confront Challenges to Growth

The path of a software services firm growing in the Nearshore region is almost never straightforward. The challenges of achieving growth and scaling a workforce are complicated by the specific skillset and English-language… Read More »

Jamaica curfews

Worry for BPOs as Jamaica Imposes Weekend Curfews to Curb Virus Spread

Jamaica has begun imposing weekend curfews, as the Caribbean country does everything it can to contain the new cases of Covid-19 in a worrying turn for the country’s BPO industry. Around 40,000 people… Read More »


Digital Recruitment Gets More Innovative, Responding to Heavy Talent Demand

The pandemic’s disruptive force has opened rich veins of opportunity for Latin American recruiters with the digital capabilities and agility to mine them. Digital recruitment, a fledgling sector in the region, is one… Read More »

Analysis and Insights

As Chile’s Tech Worker Deficit Grows, Government is Expected to Find Solutions

In this second article in our review of tech salaries across Latin America we focus on Chile. The first article on Mexico can be found here. Chile’s thriving digital economy has not protected… Read More »

30 Years of Mercosur: What Has it Brought its Members?

On March 26, 1991, the heads of state of Argentina, Brazil, Paraguay, and Uruguay gathered in the Paraguayan capital of Asuncion to sign a treaty formally establishing a regional economic integration initiative officially… Read More »

Demand for Talent is Red Hot in Mexico, Spurring Salary Spike

The pandemic accelerated the move towards a digitized global economy that was already well underway. The demand for tech talent, oversubscribed prior to COVID-19’s arrival, has been exacerbated further. Companies are battling to… Read More »

PCI Certification Requires Investment and Grit

Like any business executive, Dominic Leide, President of BPO provider The Office Gurus, wants his company to deliver services at a consistently high level of  performance. For a BPO dealing with payment processing… Read More »

BPOs Seize Big Gains With E-Commerce and Digital Economy Clients

Last year, consumers picked up their smart phones and opened their wallets to e-commerce. Under lockdown and with brick-and-mortar stores temporarily shuttered, millions stepped into the world of online retail for the very… Read More »

Cuba, Still Under the Radar, Quietly Builds Stonger IT Services Foundation

The historic normalization of relations between the U.S. and Cuba during the Obama administration gave many American firms the opportunity to explore the potential of the Caribbean island as a Nearshore software sourcing… Read More »

Interview: IDB President Puts Nearshore at Center of Region’s Revival (Part 2)

In Part One of our interview, IDB President Mauricio Claver-Carone explained his personal interest in the Nearshore industry. Here, he offers more insights on how Latin America can grow its regional proposition as… Read More »

Interview: IDB President Puts Nearshore at Center of Region’s Revival (Part 1)

Mauricio Claver-Carone was elected President of the Inter-American Development Bank (IDB) in September 2020, during a tumultuous moment both for the IDB and the nations the organization serves. Claver-Carone has, in his short… Read More »

Four Andean Tech Companies to Watch in the Post-Pandemic Era

Like much of the world, Latin America is still being rocked by the COVID-19 pandemic, with many countries facing severe ongoing restrictions to stem the spread of the virus. Yet the global vaccine… Read More »