Nearshore Americas

The Journey of the Nearshore Entrepreneur

The contributions of the entrepreneur to the Nearshore services sector cannot be overstated. These founders – thousands of them – have given the Nearshore industry a real identity, bringing their own...

The Turning Point for Knowledge Services in Latin America

Latin America and the Caribbean have never been easy places to start a new business, particularly in knowledge services. Access to funding and a limited talent pool are frequently cited as common...

Infographic: What’s Booming in IT Exports

Growth projections for global services exports in Latin America in 2020 are positive. Only the cloud-based services sector will grow at a faster rate (3x more than the regional GDP), according to the...

Nearshore Business News and Analysis

Global Companies Operating in Mexico are Reducing Investment: Here’s Why

2019 wasn’t great for the Mexican economy. The GDP stagnated, the country become far more inward-looking than anytime in recent history, and violence reached an historic peak. In that context, international companies...

Midmarket BPOs Bring an Agility that ‘Big Players’ Just Don’t Have

Workforce Management in the Next-Generation Call Center: Realities, Tips and Challenges

Workforce Management (WFM) can be the make or break for BPO operations. Not having a functioning WFM team central to the company’s operations is going to mean one thing: revenue lost – after all, the ultimate goal...