Nearshore Industry News, Analysis and Guidance

You’ve been successfully hit by a ransomware attack. What do you do? Assuming you decide to pay ransom –a choice that, at least in the Americas, remains covered in shades of gray–, it’s… Read More »

For companies, tax codes can be one of the most intimidating factors when assessing whether to jump into the Latin American market. The diversity of tax systems in the region, plus language and… Read More »

The Finance Minister of the Republic of Guyana, Ashni Singh, will serve as keynote speaker at Nexus 2023, taking place June 14-15th, just outside New York City. Dr. Singh, who oversees Guyana’s US$3.6… Read More »

Over the past decade, artificial intelligence (AI) has been the subject of study in an endless number of academic and business areas. From medicine and computer science to e-commerce, whole fields of knowledge… Read More »

Tech expertise is gaining luster in the eyes of companies interested in outsourcing IT operations to nearshore/offshore territories, changing the dynamics of a market driven for decades by lower labor costs. The numbers:… Read More »

After years of turmoil, the office real estate market in Colombia is undergoing unavoidable changes. Once remote work trends took hold in the country, office real estate had to react fast. Company (and… Read More »

The resources of the planet are being stretched beyond all limits despite the focus on sustainable business practices. The climate crisis continues to loom large, and resources are getting scarcer. It’s no longer… Read More »
News Briefs
Analysis and Insights
The team at Nearshore Americas is proud to announce the launch of the Nearshore Location Value Index, the industry’s first robust analysis of technology services’ destinations in the Nearshore specifically crafted to measure… Read More »
The Costa Rican government has taken the shocking step of halting funding for CINDE –the country’s national investment promotion agency – in a move that deliberately signals the government’s growing uneasiness with relying… Read More »
BPO providers find themselves in a mad scramble to properly understand and implement the latest AI tools, with generative AI being at the forefront of their priorities. The state of things: For months,… Read More »
There’s a lot of noise surrounding generative AI, and few are the voices out there attempting to bring nuance to the many conversations about the technology’s role in human activity. One of those… Read More »
Acquisitions are nothing new to the global CX industry, but two mega mergers announced over the past month have triggered an unusual amount of indigestion. Four of the biggest fish in the CX… Read More »
It’s been a couple months since Elon Musk confirmed his plans for a Tesla mega-factory in Monterrey, but the announcement is still making waves in the Mexican city, located a couple hours away… Read More »
Colombia and Chile have officially taken an axe to their respective work weeks, following a trend that seems to be taking hold in some European territories and showing signs of a groundswell in… Read More »
The heart of El Salvador’s entrepreneurial community weighs heavy with grief due to the sudden loss of Darwin Romero, Co-Founder of Applaudo Studios and one of the country’s most promising young businessmen. Romero,… Read More »
Content moderation has grown into such a hot button issue over the last several years that some BPOs have decided to abandon ship before the flames catch up to them. Given the size… Read More »