Nearshore Americas

Nearshore Industry News, Analysis and Guidance

training

Agent Onboarding Has Seen Radical Change. Is that a Good Thing?

Talk of the “Great Resignation” as the return to the office draws closer in much of the world has shone a light on organisation’s strategies for the onboarding of new talent.  If mass… Read More »

technology

Diversification Paves Way to Global Trade in Caribbean

A few weeks ago, Deodat Maharaj, Executive Director of the Caribbean Export Development Agency (CEDA), published an op-ed calling for greater support for micro, small and medium-sized enterprises (MSMEs) in the region. The… Read More »

bitcoin crypto

What Can We Learn From El Salvador’s Crypto Venture?

The media impact of the Bitcoin Law in El Salvador cannot be denied. International media have covered the arrival of the legislation, which undoubtedly positions the Central American country as a global pioneer… Read More »

mexico city

Mexico City, Still a Long Way From ‘Normal’

Late Wednesday evening, Mexico City’s vast Zocalo stood empty as Mexican President López Obrador gave the Grito de Independencia to mark the country’s independence.  For the second year running, the Covid-19 pandemic had… Read More »

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How to Determine When a Function is a Core Competency

Many businesses, as well as the service providers that support them, speak of the importance of core competencies.  But what is a core competency? And how can an enterprise separate a core competency… Read More »

diversity

Creating a Truly Inclusive BPO Environment Means Everyone Wins

While recognition of the importance of diversity, equality, and inclusion (DEI) is growing, transformation initiatives need to do more than just pay lip service to the idea.  For many organizations, diversity and inclusion… Read More »

tech talent shortage

Talent Shortage Bites Hard, Delaying Technology Adoption

The global tech talent shortage has begun to take its toll, with the scarcity of qualified professionals forcing businesses to delay the adoption of new technologies like automation. IT executives now regard the… Read More »

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Nearshore Forum: What the OECD’s Global Corporate Tax Reform Means for Nearshore

Earlier this year over 130 countries signed up for a global corporate tax reform agreement, spearheaded by the OECD, aimed at forcing international organizations to pay their fair share of tax, to be… Read More »

Analysis and Insights

Face-to-Face Remains a Crucial Starting Point for Vendor-Client Relationships

Despite the distance, the Nearshore has – or had, depending on how Covid-19 progresses – relied on vendor and client representatives meeting in person before working together. The logic was clear: if a… Read More »

Cuba’s IT Ecosystem is Getting a Kickstart from a Well Positioned Player

Cuba is not a great example of a model based on knowledge and intellectual assets as sources of competitiveness and long-term economic growth.  The island’s centralized economic planning and overreliance on tourism, remittances… Read More »

The Latin American Universities Driving Nearshore Tech Talent Production

The global economy, hurtling towards into digital totality, is seeing a serious dearth of professionals, and the preparedness of education systems in distinct nations are being questioned. In Latin America, universities are playing… Read More »

Hiring Bonuses and Clever Incentives Shape the New Normal in the Contact Center

The pandemic has presented call center agents with possibilities that were uncommon before offices were shuttered on mass and employees forced to retreat into their own homes. The Work From Home model has… Read More »

Leverage to Stay Ahead: How Your Vendors Can Enable Innovation

Established companies are great at running their business. But, being superb at running your operation may come at a high cost: it’s hard to keep an eye on innovation. Here is a way… Read More »

Schools Reopen in South America, as Covid Cases Fall Dramatically

Schools across South America, an area hit particularly hard by the pandemic, are being reopened after a dramatic drop in Covid-19 cases have spurred hope of a return to normalcy sooner than expected.… Read More »

Exclusive: Wizeline’s New Majority Shareholder Will Empower an Enduring Vision

Wizeline, the global services technology provider founded by Mexican-American entrepreneur Bismarck Lepe, has taken a giant step towards its expansion goals after Caisse de dépôt et placement du Québec (CDPQ) purchased a majority… Read More »

From Vacancy Rates to Buyer Behavior, Understanding the Real Changes in Real Estate

For more than a year, dust has gathered on the empty desks at offices across the Nearshore region. Commercial real estate locations from Buenos Aires to Bogotá are bereft of their usual bustle and… Read More »

Support.com Stock Price Soars Thanks to Short Squeeze

Shares in technical support services provider Support.com have jumped more than 300% in the past 10 days as retail investors mass purchase shares and force a ‘short squeeze’ that will drive stock prices higher… Read More »