The Exchange
Nearshore Industry News, Analysis and Guidance
As global services executives adjust to meet new demands and markets, they are more enthusiastic than ever about leveraging Artificial Intelligence (AI) in their business processes. But Chip Wagner, the CEO of ISG… Read More »
Industry experts argue that new immigration restrictions in the United States will not benefit jobseekers and could ultimately create opportunities for Latin American technology talent. Last month, President Donald Trump issued an executive… Read More »
Amid the Covid-19 pandemic, customer experience leaders are trying to adapt – on the fly – to changes in customer behavior. On their radar for several years now have been chatbots – robots… Read More »
Within the last decade, technology and societal development have maintained a close complementary relationship. The evolution of technology has proved to be unstoppable and has created a generation where human beings are dependent… Read More »
For many knowledge-services organizations in Latin America and the Caribbean, recruiting during the era of Covid-19 means taking a leap in the dark. However, there are many systems available to assist in the… Read More »
For many years India was the jewel of the American outsourcer’s eye. English speaking resources coupled with a flashy rate card proved hard for companies to resist. In fact, outsourcing to India had… Read More »
