Nearshore Americas

The Exchange

Continue the conversation: #NearshoreCOVID19

The Latest

Jamaica covid

Jamaica BPO: Pressure Intensifies to Adapt to a ‘Silent Menace’

For the last two weeks, Jamaica has taken increasingly aggressive steps to manage the COVID-19 crisis, as the country grapples with a slow but steady increase in diagnosed infections.  The Jamaican government has… Read More »


A Matter of Law: Q&A Confronts the Legal Fallout of COVID-19

The disruptions caused by COVID-19 pandemic are remarkably similar from country to country and from provider to provider in the Nearshore region. The common experience of confronting the crisis can also be seen… Read More »


Curfews and Quarantines Sweep Through Latin America

As many as 13 countries in Latin America have imposed curfews or mandatory quarantines of some sort, as they launch an all-out battle to stop the spread of  COVID-19. The measures vary greatly,… Read More »

ci&t certainty

CI&T’s 2020 Outlook: The Only Certainty is Uncertainty

The Brazilian tech company CI&T is familiar with robust growth. For the past 15 years, the company has doubled in size every three years. And despite the coronavirus pandemic and the unpredictable fluctuations… Read More »

covid-19 Mexico

Mexico and Nicaragua Defy Warnings: A Case of Negligence or a Different Type of Calculation?

Even after the World Health Organization (WHO) declared COVID-19 as a pandemic and governments throughout Latin America implement harder measures to contain the spread of the novel coronavirus, authorities in Mexico and Nicaragua… Read More »

central america

Trying to Tame COVID-19, Central America Call Centers Forced to Take Drastic Steps

The COVID-19 pandemic and public outcry, mainly on social media, have pushed governments in Central America to put new restraints on the call center business, including ceasing operations within delivery centers. In many… Read More »

Analysis and Insights

Working Remotely in Pandemic Times? Nothing New for Nearshore

While the COVID-19 pandemic makes its way across the US and results in preparations and some panic, many US companies are telling employees to stay home and “telework” or “telecommute.” While these represent… Read More »

The Nearshore Comes Face to Face with a Consequential Stress Test

A major test is underway to determine just how well the Nearshore services community will respond to sudden workforce disruptions, unstable customers, emotional turmoil, and local operational surprises that will undoubtedly surface as… Read More »

Video: How Prepared is The Nearshore Industry for the Impact of COVID-19?

The novel coronavirus pandemic, which causes COVID-19, is affecting the lives of millions of people, and we are already seeing the impact it has and will continue to have in the global economy.

As COVID-19 Gains Strength, the Nearshore Aims to Stay Nimble

As COVID-19 Gains Strength, the Nearshore Aims to Stay Nimble On Wednesday, March 11th, the World Health Organization (WHO) officially declared the novel coronavirus, which causes COVID-19, crisis a pandemic. The Nearshore services… Read More »

A Formula that Works: The Story of McKinsey in Costa Rica

McKinsey & Company is, without question, one of the most influential consulting firms in the world. Of its 30,000 colleagues (the preferred term for employees at the organization),  almost 1,100 work at the… Read More »

The Playing Field Still Favors Male Entrepreneurs in the Nearshore: Here’s Why

Both male and female entrepreneurs in Latin America and the Caribbean (LAC) routinely lack funding sources to fuel their businesses, but the problem is clearly more acute for females, particularly in science, technology,… Read More »

Bubble Conversation: In or Out, Captive Versus Outsourced

My college hoops team keeps me on edge. They seem to look good enough to be in the tournament and proceed to lose a game they should have won. Then, on the verge… Read More »

Why Service Centers Should Become Agile

In the last 20 years, the most successful technology companies have leveraged Agile culture and techniques to grow and evolve, creating the digital age in which we all are now. These tech giants… Read More »

Infographic: Delivering Results Grounded in Art and Science

With data from the Scrum Alliance and the 2018 International Conference on Agile Software Development we want to explore the Nearshore Agile trends.