Colombia will soon inaugurate a new president-elect, and the outsourcing industry is watching closely with cautious optimism. Abelardo de la Espriella takes office on August 7, 2026, on a pro-market program — tax cuts, deregulation, more flexible labor rules —… Read More »

The sexual abuse and forced religious conversion allegations at the Nashik BPO unit linked to Tata Consultancy Services (TCS) in India have brought to the fore a critical discussion on workplace harassment, HR practices, and corporate governance in BPO delivery… Read More »

Guatemala, the largest economy in Central America, has one of the region’s most vibrant outsourcing ecosystems. However, it still trails Costa Rica, which dominates the high-value services segment by attracting global technology majors running far more than traditional BPO operations.… Read More »

At a mid-sized Costa Rican software studio with around 50 employees, the chief financial officer (CFO) receives a WhatsApp voice note at 7:45 a.m. before the office opens. The voice is unmistakably that of the CEO, who is traveling to… Read More »

Australia’s push to keep children off social media is rapidly echoing across Latin America. From Mexico to Chile and Brazil, governments are racing to introduce laws that would restrict minors’ access to platforms such as TikTok, Instagram, Facebook and YouTube.… Read More »

Amazon Web Services (AWS) announced an investment of $5 billion in a data center in Mexico’s Querétaro in 2025. That same year, search engine giant Google said it would develop a data center in Querétaro. Global colocation provider Equinix already… Read More »

The BPO and ITO industries are a key part of Trinidad and Tobago’s knowledge economy, but it remains smaller compared with other Caribbean countries such as Jamaica and the Dominican Republic. That’s why the country’s largest private-sector business organization, the… Read More »