Uber opened its Latin America Center of Excellence in 2016 in Costa Rica. Now, just over three years later, Karla Webb, a well-respected Costa Rican business leader who grew to operations head at...
Nimble and Tech Savvy, Cloud-Based BPOs Expose Weaknesses in “Old Economy” Model
The evolution of the BPO industry is being shaped by the cloud, with smaller, nimbler start-ups taking advantage of the lower barriers to entry that the cloud offers. While the last few years have seen the creation and...
