Narayan AmmachchiU.S. customer service firm Afni is preparing to hold a job fair in Tucson, Arizona, in hopes of adding some 500 employees to its payroll. Though headquartered in Bloomington, Illinois, Afni is southern Arizona’s 20th-largest employer and runs three call centers in the Tucson area.
The new hirings come three months after the call center operator announced it was raising hourly salary for Tucson employees by more than one dollar. It hopes to have the 500 new recruits working by the end of March, adding to its current workforce of 15,000. Established in 1936, Afni offers customer service, sales, technical support, insurance cost recovery, and debt-collection services for insurance, telecom, credit card, and wireless clients from delivery centers in Arizona, Colorado, and Kentucky. Its only overseas operation are in the Philippines.
In Tucson, its contact center representatives answer calls from people seeking help with updating their accounts, asking billing questions, finding the right products and services, and gaining access to accurate and timely information.
“We love doing business in the Tucson area,” said Kathy Poley, senior vice president of global contact center operations. “Continuing to invest in our employees and attract the best talent is a top priority.”
Afni claims to be a unique call center operator in terms of the way it trains its entry-level employees. Most of its call center agents begin career in the “company’s classrooms,” where they are taught about the value and demand for the products and services they are going to sell. Later, as part of the mentoring program, they are paired with experienced employees who train them in the leadership skills necessary to achieve career progression.
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