Guatemala’s growing IT services sector, traditionally predicated mainly on contact center investment, is showing signs of diversification. This is leading to growth in areas such as finance and accounting outsourcing, and knowledge services.
They highlight the important role of providers in growing the sector, detail the emerging niches areas for Guatemala, and express their hopes for the future of the sector.
Paiz and Linde cite a predicted 25% talent growth for the sector, but they are also optimistic that they will be able to surpass that.
The collaborative approach taken by providers has also yielded other dividends, including new legislation that will exempt those in the sector from paying income tax in Guatemala for the next 10 years.
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