US BPO provider Alorica is set to add 400 people to its operations in the Mexican city of Puebla, providing the new employees with the option of working from home.
Most of the new hires will be bilinguals. Even those who have no prior experience in the industry can also apply, reported Communicate Digital, citing company officials.
Alorica launched a delivery center in Puebla in August 2018. During the same year, there were reports that the company was scouting for another location in the city.
In an interview with Nearshore Americas in 2018, Miro Batista, Alorica’s region head for Latin America and the Caribbean, said: “The cost of operating in Puebla allows us to be more competitive, offsetting the difficult challenges of operating in Mexico City, such as traffic, density, and globalization.”
“Puebla still has the “small-town” atmosphere without those hassles, and airlines are now opening direct flights to Puebla, from Houston, Dallas, and Miami, which is really helping the nearshore business.”
Alorica’s Mexico-based bilingual agents provide service in English to some of the company’s most important global clients –mainly in the field of telecommunications, financial solutions, and electronic commerce.
The BPO provider claims that more than 92% of its senior executives in Mexico started out as agents. The company has offered numerous incentives to its employees, including health insurance coverage and paid leaves.