Alorica to Hire 4,000 Call Center Workers in the Philippines

Alorica looks set to place larger bets on the Philippines, as the global call center service provider has announced that it would hire as many as 4,000 workers for its operations in the Asian country.

From Cebu to Makati and Alabang to Lipa City, just about every Filipino location of the BPO provider will add more persons to their payroll by the end of July.

The expansion is raising eyebrows as it comes at a time when the global economy is in doldrums following the outbreak of the COVID-19 pandemic.

The call center operator says it will comply with all the social distancing measures and offer transportation services to some employees.

At Alorica, new hires often undergo training for up to 6 months. Last year, it promoted as many as 2,800 staff to managerial roles, according to the company’s statement.

In the Philippines, some employees may work from home, says Alorica, without disclosing how many agents will operate remotely.

The work-at-home arrangement has triggered controversy in the Philippines. Last week, a senator urged the country’s Labor Department to conduct an investigation of the alleged abuses that took place during the BPO industry’s transition to the work-at-home model amid the pandemic.

Alorica’s footprint in the Philippines widened significantly in 2016 when it acquired Expert Global Solutions (EGS) in 2016.