US customer experience solutions vendor Amdocs has expanded to Mexico with the launch of a development and operations center in Guadalajara. The facility will support the company’s operation across the Americas, including the United States.
This is Amdocs’ second service center in Latin America, with the other one located in Sao Carlos, Brazil. The company has not disclosed how many jobs its center will create in the Mexican city.
“The Guadalajara center offers a full range of services in a managed services model, including systems integration, application development, operation and maintenance, testing and training,” Amdocs stated in a press release.
Amdocs’ clients include the likes of Telefonica, Oi and AT&T. The Nasdaq-listed firm, which reported $3.6 billion in annual revenue for fiscal 2015, says it is seeing a lot of business opportunities in Latin America.
“We selected the Guadalajara location for several reasons: a high-quality educational system with a highly trained workforce, an established ecosystem of technology companies that ensures we’ll have all the support and services we need, and easy travel accessibility from Latin America and the US,” said Manuel Zepeda, division president for the Caribbean and Latin America region at Amdocs.
With more than 24,000 employees in over 90 countries, Amdocs provides a variety of solutions, including BSS, OSS, network control and optimization in addition to professional and managed services. There are reports that AT&T might leverage its alliance with Amdocs to explore opportunities in introducing Internet of Things (IoT) services in Mexico.
Chesterfield, Missouri-based firm has recently been investing heavily in emerging markets to boost sales. Stock research firm Zacks has recently warned investors that Amdocs investment in emerging countries might expose the company to foreign currency exchange rate risk.
“Moreover, the company’s business is hugely dependent on few clients. Hence, loss of any of these customers may hurt the company’s profit going forward,” Zacks said.