Having taken on thousands of call center agents in the United States, APAC Customer Services is now gearing up to bulk up in Panama, adding 100 more employees to its already large workforce there. The Bannockburn, IL-based BPO provider has four delivery centers in the Central America country.
The BPO provider hopes to fill up all the vacant seats at its Panama call centers by 17 March this year. APAC entered Panama in 2006 with the launch of a 500-seat delivery center in capital Panama City. Today, it operates four call centers in Panama and has over 2,000 employees.
APAC has operations in several other Latin American countries including Mexico, Uruguay and Guatemala. In addition to customer care, the company offers technical support, and back-office services.
“With more than 154,000 ft²/14,300+ m² of floor space and over 2,400 seats in our service centers, we are the largest call center solutions provider in Panama,” claims the company on website.
Currently, the outsourcer is seeking to hire customer care agents who can speak fluently in both English and Spanish. “These job openings are for customer service representatives who will assist customers via phone. APAC offers a competitive base salary, a sign-on bonus as well as production bonuses,” says the outsourcer’s press release.
APAC embarked on rapid expansion program in 2012 when it launched its fourth call center in Panama. That delivery center, located on the western side of the Panama Canal, is said to have been equipped with many modern technologies of the call center industry. Moreover, it alone employs more than 700 agents.
As with its other Panama locations, this center handles multi-lingual, multi-national, customer contacts across all channels, including phone, email, web chat, social media, and text messaging.