Narayan AmmachchiArtificial intelligence (AI) is turning out to be a favorite technology for BPO human resources departments, with reports suggesting that Nearshore firms are adopting the technology for recruitment.
For example, Atento has employed the technology to identify the right hires for its offices in Mexico, according to Cartademexico.com.
An AI-enabled recruitment process can automate many tasks. For example, it can sift through thousands of resumes in a matter minutes, identifying the right applicant with the required skill sets. Automatic scheduling could be a major time saver for recruiters, as the technology can even schedule interviews with potential hires.
Today’s AI bots can search through job boards and professional profiles to find a match for a vacancy. If programmed, it may even send out a mail to the prospective candidate asking him whether he is interested in the job offer.
What’s more, AI may even remove ‘unconscious bias’ and blatant inequality from the hiring process. That’s because AI recruitment tools are programmed to focus on a candidate’s experiences and abilities, ignoring irrelevant factors such as name, gender and ethnicity.
The only barrier standing in the way of recruiters wanting to take advantage of AI is the lack of past data.
Another reason for HR managers to embrace the technology is that it can help detect whether the person being interviewed for the job had ever involved in a fraud or money laundering.
A 2017 Staffing Industry Analysts report found that 73% of talent acquisition solution providers use some form of AI.
Overall, as many as 38% of companies around the world are already using AI, and 62% expect to do so by the end of 2018, according to the recent Deloitte Human Capital Trends report. “It is abundantly clear that technology is advancing at unprecedented rate,” says the report.
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