Nearshore Americas

Attracted by Multilingual Workforce, Slack Launches Support Center in Toronto

Silicon Valley startup Slack Technologies has announced that it will soon launch a customer support center in the Canadian city of Toronto, adding 145 people to its workforce.
The San Francisco-based developer said it chose Toronto to take advantage of the city’s diverse labor pool, citing a report by Teleport that classified Toronto as the top city in the world for tech enthusiasts and innovators.
“We looked at a number of potential locations, but Toronto stood out for several reasons; it is home to a vibrant and diverse community of educated people, it has competitive business costs, and it’s a great place to live and work,” said Ali Rayl, Director of Customer Experience at Slack.
According to Invest Toronto, an invest promotion agency, over 50% of the city’s residents have their roots in foreign countries and they collectively know as many as 140 languages.
Launched in 2013, Slack claims it has more than three million daily active users, including nearly one million paying users. Over the past few years, Slack has raised more than half a billion dollars in funding and the company is today valued at $3.8 billion.
“Slack’s decision to invest in Toronto is a clear vote of confidence in Ontario’s skilled and diverse workforce,” said Brad Duguid, Ontario Minister of Economic Development and Growth.
The company’s core service, also named Slack, acts as a real-time chat service for workers, and links to other corporate applications that are able to post automatic notifications to its streams. It also provides archiving and search engine services.
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Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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