Nearshore Americas

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Staff Report

Craig Kane and Mohit Mohal

Jorge Agnese

Patrick Millar and Andrew Schwabe

Pedro Diaz

Pedro “Peter” Diaz has served as OneLink’s Chief Information Officer since 2014. Peter has 20+ years’ experience managing multi-country IT services in the Financial and Contact Center industries. Peter holds an Aeronautical Engineering degree from the University of Washington in Seattle and an MBA from Thunderbird School of Global Management in Phoenix. Pedro is based out of El Salvador and when not deep in the IT universe he can usually be found running triathlons or searching the Internet for original pressings of rock or punk vinyls from the 1960s and 70s.

Diego Landa

Diego Landa is the CTO of Nearshore Code, a Bolivian IT services company with offices in La Paz and Cochabamba. Specializing in mobile and web development, the company offers complete development teams for fixed-price software development services, as well as specific resources for staff augmentation. You can contact Diego here.

Alcides León

Dmitry Stillermann

Linda Tuck Chapman

Randall Anderson


Fernando Ultremare

Fernando is a passionate software craftsman who's worked for a wide range of industries and products. As Cinq CTO, he blends his technical and management skills to lead teams that build successful software products for startups, technology, media, manufacturing, financial, and other types of companies. A frequent conference speaker, Fernando is also an open-source developer and technical writer. He holds a Bachelor’s Degree in computer science from the University of Campinas, Unicamp, Brazil. Contact Fernando here.

Grant Wickes

Infosys Limited

Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It is headquartered in Bangalore, Karnataka.

Michael Blankman

Susannah Rigg

Fernando Argumedo

Fernando Argumedo is an associate attorney at Central Law in El Salvador. He graduated from the Superior School of Economy and Business (ESEN), and obtained an MBA at EUDE Business School. He has also studied New Technologies Law at ESADE Business School.
Argumedo’s practice specializes in corporate law, foreign investment, intellectual and industrial property, health certificates, franchises, labor law, consumer law and competition.

Eduardo Ramos

Eduardo is COO and Managing Partner at Simpat Tech. He has over 14 years of hands-on experience assembling tech teams, finding and investing in the best talent.

Zach Marzouk

Zach has worked in the UK as a B2B technology journalist and is currently a News Editor at Nearshore Americas. He is based in Buenos Aires - feel free to contact him if you have any story ideas or want to chat about the industry.

Chris Snyder

Julio Barajas

Paul Singer

Miro Batista

Results-driven executive with a track record in growing businesses. He has a collaborative leadership style, having successfully assembled high impact operating teams across multiple countries and cultures, always considering clients' needs. He has an extensive understanding of the Latin American region, which has helped increase success to clients while maximizing shareholder value. After more than 15 years working in the corporate world within the Latin American region, Miro started with Iterum Connections. On his time off he enjoys cycling and crossfit.

Miguel Hernandez

Miguel Hernandez is the COO and co-founder of Parallel Staff, a Nearshore outsourcing supplier. He began his career as a researcher, earning a degree in Computer Systems Engineering from the Technological Institute of Morelia, and then a master’s degree in Computer Software Engineering from TecNM. However, he soon realized that applications of his research could have an enormous impact on work and on the workplace. Today, he is an accomplished business analyst and strategist, with a track record of recruiting gifted technical talent and forming elite staffed multidisciplinary teams at such companies as Société General, Mitel, and AT&T Mexico. At AT&T, Miguel oversaw the successful integration of staff augmentation in multiple departments, delivering new efficiencies. His grasp of business process outsourcing fuels Parallel Staff's game-changing Nearshoring. You can contact Miguel here.

Angus Stewart-Robinson

Elisa Muñoz

Lindy Hanson Geoff Woollacott

Renato Pasquini

Alexandra Aguilar

Alexandra is an Associate Attorney at BLP. She has extensive experience in the legal profession. Her specialty is the practice of Labor & Employment Law, where she advises national and foreign companies on various topics that include prevention, planning, internal structuring, labor regulations, compensation, benefits of executive staff, analysis of labor impacts in mergers and acquisitions, as well as in the coordination of regional labor counseling.

Robert Camacho

Robert Camacho is an accomplished leader and Collective Solution’s CEO. He has directly coordinated the expansion of the multinational company.

Robert has a mix of leadership, inspiration, operational experience, technical breadth, and passion for customer care that he has onboarded to Collective Solution, along with new startups and cutting-edge clients.

Robert has over 25 years of experience in contact center operations, workforce management, and financial/performance management. Before Collective Solution, Camacho joined Veyo in 2017, the third largest NEMT broker in the US. At Veyo, Camacho was responsible for service delivery, which included customer service, third-party transportation oversight, client satisfaction, contact center operations, and budget management for Veyo's seven markets.

Prior to joining Veyo, Camacho was Vice President of Contact Center Operations for Agero where he was responsible for overseeing the operations of Agero’s six driver-assistance response centers and over 3,000 associates. Before that, he spent two years with
Agero’s sister company Cross Country Home Services and eight years with Convergys, a global provider of customer management services. Camacho was also the founder of Customer First Consulting, where he helped several leading BPOs achieve world class results and expand operations across the globe.

Robert and his fiancé Adeela also have 3 Boston Terriers (Brown, Bruno and Charley) and love spending time watching really bad, old school horror movies. Robert holds a Bachelor of Science degree in Political Science from the University of Arizona, where he also later earned his MBA.

Gabriela Smith

Gabriela Smith is a business lawyer with over 10 years of experience in business law. She's Managing Attorney at The Smith Law Group and Counsel at Klemchuk.

Mathew Di Salvo

Mathew Di Salvo is a Colombia-based contributing writer and editor at Nearshore Americas.

Izabela Januario

Mike Cook

Tony Kelly

Ariel Ayala

Ariel Ayala is the business development manager for Mexico, Central America and the Caribbean at the ManpowerGroup, a position he has held for the past eight years. He has been an active member of Panama’s Chamber of Commerce since 2018, and a strategic partner for its Center of Economic Research. You can contact Ariel here.

Michele Marius

Michele Marius is the Editor and Publisher of ICT Pulse, which discusses ICT issues from a Caribbean perspective,
She is an experienced consultant, manager, regulator, engineer and author with a wealth of experience in the telecoms and ICT space. Her experience has been gained within the public and private sectors in developed and developing countries in the Caribbean, Southeast Asia and the South Pacific.

Eric Liebross

Christopher Stacy

Karin Nauth-Shelley

Paul Singer and Adam Cummins

Pedro Lima

Pedro Lima is the Founder of Nearshore Code, a Bolivian IT services company with offices in La Paz and Cochabamba. Specializing in mobile and web development, Nearshore Code offers complete development teams for fixed-price software development services, as well as specific resources for staff augmentation. Along with expertise in JS, .Net, Java technologies, QA, and automation. We are experienced with establishing nearshore development centers for international customers, enabling us to build sustainable win-win relationships with partners around the world.

Francisco Viera

Francisco Viera is an experienced leader and has delivered IT services for SMBs and for several 500 Fortunes companies. Francisco initiated the delivery practice for Accenture Monterrey. He was the first IT lead for Crediclub, a successful FS Mexican company, and delivered the first version of their core IT services. With a career that spans more than 20 years, the one constant has been building teams and defining/improving processes. Francisco is a life-long learner and holds a degree in computer science and an MBA. You can contact Francisco here.


David Kirby

Ellery Roberts Biddle

Lisa Erickson-Harris

Richa Jain

Gabriel Toscana

Gabriel has been leading large teams to success for more than 35 years, both in manufacturing and in services. He has also been deeply involved in executive development and corporate sustainability. He is an Electronics Engineer by training. His house is a renewable energy laboratory.

Binod Choudhary

Binod is the Global Operations head for Financial Services, Healthcare, Insurance, and Life Sciences industry verticals at Infosys BPM. He is also responsible for BPM delivery from all the North and South America centers.

As a member of the Executive Council, he participates in the formulation and execution of business strategies for Infosys BPM. Prior to this, Binod was responsible for global delivery for the communications, media, energy, utilities, and services industries. He was also the Global Sales Head for financial services and insurance verticals. Overall, Binod has served in multiple roles in sales and delivery for the last 15 years in the BPM industry.

Prior to joining Infosys, Binod was a part of the automobile and financial services industries, having worked in organizations such as Maruti Suzuki, Citibank, and GE Capital. He was also an early team member of in its startup days.

Binod has an MS in Business Economics from Washington State University, an MS in Industrial Engineering from NITIE, Mumbai and a BE from BITS, Pilani.

Chris Hollamby

Arturo Velasco

Jeanna Neefe Matthews

Mohit Mohal and Chris Kane

Victor Martinez

Camilo Quintero/ Christian Muniz

Camilo is Managing Director of Liftit Mexico, a logistical solutions company. He has enjoyed a career in Latin America and the Caribbean that has spanned the technology, digital and business transformation, e-commerce, logistics, fintech and retail sectors. You can contact Camilo here.

Christian Muñiz is a growth marketer and entrepreneur with 21 years of experience building more than 30 iconic brands for eight different industries (technology, food, beverages, fintech, health & wellness, mobility, entertainment and last mile logistics).

Shyam Rao

Shyam Rao leads the Digital Practice at Infosys BPM and comes with 20-plus years in Digital Customer Experience (DCX) and Supply Chain Management (SCM) within Global Business Services (GBS) organizations.
He has worked with leading GIS providers and clients across industries to deliver transformative solutions to their geo-spatial requirements. He is an alumni of the London School of Economics and is currently based in London.

Jason Reed

Clayton Browne

Kathleen Brush

Paulo Camara

Javier Chamorro

Javier Chamorro is the founder of MECA Investments, a boutique strategic advisory firm that supports companies looking to do business in Central America. He was the executive director of Nicaragua's investment promotion agency, PRONicaragua, for ten years.

Ahmet Naranjo

Ahmet Naranjo is the senior project manager at GFT Group. He has over 16 years experience in the software industry, leveraging technology to improve productivity and enable strategic business change, including projects for the oil and gas, automotive, contact center and capital markets industries. He has worked as an agile coach, scrum master, product owner, technical lead, project manager and program manager. You can contact Ahmet by emailing Fabian Alberto Salazar here.

Nearshore Americas

Cody Aufricht

Eric Hochstein

Loren Moss

Robert Towle

Avia Ustanny-Collinder

Avia Ustanny-Collinder is a senior editor at Nearshore Americas and an award-winning business journalist residing in St. Catherine, Jamaica.

Mariano Miranda

Mariano Miranda is a Yale ’18 graduate in Economics and Education Studies. He has conducted academic research into poverty, social mobility and the influence of education in labor. His work as tech entrepreneur and founder focuses around education, skills, professional experience and ultimately employment in Latin America.

Jason Sterns

Atul Vashistha

Jeff Pappas

Nancy Medica

Walter Abrigo

Emilio Ruiz Pineda

Emilio Ruiz Pineda is a junior associate at Central Law in Honduras. He graduated from the Autonomous University of Honduras in 2019. Emilio has experience in the research of local and international law. He also researches and promotes foreign direct investment in Honduras. The Fund for American Studies (TFAS) awarded him a scholarship as part of the 2020 Institute for Leadership in the Americas (ILA) program in Santiago, Chile. You can contact him here:

Sean Goforth

Sean Goforth is Director of Syndicated Research at Ryan Strategic Advisory. He's based in Mexico City.

Heather Littlejohns

Heather Littlejohns is a coach, trainer and educator specializing in leadership development. Community development is a key ingredient to success. Volunteerism is facilitated and people are her passion. Follow leadership_warrior on IG or Heather Littlejohns-Adamson on linkedin to learn more about her programs and services which are offered.

Craig Wright

Keneth López

Peter Vaihansky

Michael O'Neil

Michael O'Neil, of OneLink, is a 20-year contact center services veteran helping to provide strategic direction and leadership to the development of partner relationships. He serves as the client-facing liaison to help facilitate problem identification and resolution, drive performance in the areas of sales/marketing, operations management, and budgetary compliance accountability. He offers a strong focus on quality, delivery, and profitability.

Parallel Staff

Parallel Staff is a Nearshore outsourcing supplier focused on IT staff augmentation and IT managed services. You can contact the company's Chief Operating Officer Miguel Hernandez here.

Dionne Rose

A communication specialist and award winning journalist of 23 years. Dionne Rose has been published in a variety of Jamaican newspapers such as the Jamaica Gleaner, the Jamaica Herald, and The Courier, a magazine for Africa, Caribbean, Pacific and European Union relations. She has experience covering business, parliament, health, labor, and environment beats. She holds a MA in Communications Studies and a Bachelors Degree in History from the University of the West Indies. She also has a Diploma in Education from the Mico Teachers College.

Adam Critchley

Esteban Carril

Marcelo Lopez

Rosanne D’ausilio

Maria Ramos


Ignacio Perrone

Ignacio Perrone is the Research Director of LATAM Information and Communication Technologies at Frost & Sullivan. He is in charge of syndicated research, custom consulting projects and business development in the Information and Communications Technologies space.

Bruno Tasco

Jennifer Hamel and Geoff Woollacott

Stephen Woodman

Stephen Woodman is an independent journalist based in the Mexican city of Guadalajara. He has six years’ experience covering business and culture in Latin America. Stephen has been published in numerous international media outlets, including The Financial Times, BBC News and Reuters. To share story ideas, drop him a note here

Diego Pérez-Damasco

Diego Pérez-Damasco is a writer and managing editor at Nearshore Americas. He has more than six years of experience covering politics and business in Latin America. He has been published in media outlets throughout the Americas and holds an MA in International Journalism from the University of Sussex, United Kingdom. Diego is based in Costa Rica.

Guillermo Zuñiga

Guillermo E. Zúñiga is a partner in the areas of Energy and Natural Resources, Corporate/M&A, Real Estate, Infrastructure and Foreign Investment at Ecija Legal Costa Rica.

Guillermo holds a Master of Law degree with honors from Georgetown University, an Economics degree and a Law degree with honors from the University of Costa Rica.

He has attained significant expertise in renewable energy projects and has been recognized as one of the most experienced lawyers in this field in Costa Rica as well as in Latin America. He has provided legal advice to government agencies (Costa Rica, Nicaragua, El Salvador, Ecuador, and Uruguay) and private organizations (Costa Rica and Chile) on designing, installing and operating 150-MW renewable energy projects.

Guillermo has recently advised clients in due diligence processes, M&A transactions, spin-off dealings, internal reorganizations and expansion developments, not only in Costa Rica but also in Central America, taking a leadership role in the jurisdictions assigned to him.

Guillermo has served as board member for several Costa Rican companies that have benefited from his entrepreneurship skills.

He is a member of the New York State Bar Association, the Costa Rican Bar Association and of the National Directorate of Notaries. You can contact him here:

Vivek Gumata

Vivek is Senior Practice Engagement Manager at Infosys BPM.
He's a thorough professional with over 18 years of experience in structuring and supporting digital supply chain operations. This spans Solutions, Operations, Transformation, Consulting, Account Management, Sales and Project Management in the Direct to Consumer (DTC)/B2C and B2B environment.
Vivek is part of the leadership team in the Sales & Fulfillment practice at Infosys BPM. He has worked with CXOs, on their shared services supply chain transformation strategy to impact end outcomes across experience, effectiveness and efficiency, resulting in reduced cost of operations by 50%, improved customer satisfaction and improved touchless orders by 50%. This spans industry verticals such as CPG, Hi-Tech manufacturing, Distribution, Telecom, Logistics and Manufacturing and across planning, order management (order to cash), logistics, inventory, reverse logistics, warranty, service contracts, sales support and aftersales functions

Ed Hansen

Dale Quinn

Dale Quinn is a freelance journalist based in Guadalajara, Mexico. He’s most recently written about technology, real estate and security issues faced by international companies. His work has appeared in The Financialist, an online magazine published by Credit Suisse, and in the Institutional Real Estate Inc.’s Americas letter. Before moving to Mexico, he worked as a business reporter for the Arizona Daily Star, where he covered the housing crisis in the wake of the financial meltdown.

Ken Hess

Patrick Haller

Gairika Mitra

Gairika is a business and technology journalist based out of Mumbai.

Ignacio Tissera

Ignacio Tissera is a seasoned lead cloud architect and data engineer at GFT Group. Ignacio has more than 15 years of experience in different industries and is a specialist in the entire life cycle of cloud and data migration. A result-oriented engineer, Ignacio has extensive experience leading distributed teams. He is down-to-earth and loves to encourage others to work hard and succeed. Ignacio is inspired by his wife and two sons. He enjoys coffee, archery, tennis, cooking and watching movies with his family in his free time. You can contact Ignacio here.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

Camilo Paez

Emily Stewart

Luke Bujarski

Sean Goforth

Alejandro Ossa Cardenas

Alejandro Ossa Cárdenas is Executive Director of Invest Pacific , the Agency that promotes foreign investment in the region of Valle del Cauca (Colombia). For the past nine Invest Pacific has supported the arrival of 119 multinationals to the Latin American region.


Anabel Perez

Carla Dawson

Carla Dawson is currently Digital Marketing Manager for MobyDigital a European/Argentine Software development company. She has more than 10 years experience in the digital marketing and software development industry. Carla is originally from San Diego California but lives in Argentina as an Expat. Contact her at

Jennifer Roig

Nathan Walters

Guillermo Valiente

Guillermo Valiente is the Vice President of Business Development at OneLink BPO and has over 20 years of experience in the industry.

Afshan Kinder

Afshan Kinder is a partner at Switchgear Ltd, a contact center consultancy. She has more than 30 years of experience in telecom, utilities, financial services, packaged goods, e-commerce and technology, working across all communication channels in contact centers, retail and ‘in field’ sales and service. Her client list includes TELUS, Transcom, BMO Investorline, Nestle, Canadian Tire, Scotiabank, Air Miles, Jenny Craig and Ceridian.

Away from the client’s site, Afshan sits on the Greater Toronto Area Contact Center (GTACC) Advisory Board and is a contributing author to three books: Call Centers For Dummies, Game Changing Ideas: 10 Years of SwitchGear Insights and the Amazon Kindle best-selling book Called to Action. Afshan also speaks at conferences throughout North America.

When Afshan closes her laptop she enjoys live music and comedy with her husband and her two bossy cats, Frankie and Maui, who ensure she understands who is number one.

You can contact Afshan here.

Omar Alvarez

Omar is the Co-Founder and COO at Simbiosis. He is an Industrial and Systems engineer, passionate about startups, Latin America and chess.

Andrés Rodríguez

Dan Berthiaume

Patrick Heffernan and Kevin Collupy

Philippe Koutchenkov

Johanna Lozano Sánchez

Wagner Balabuch

Wagner is the Head of Operations at Cinq, working in a multicultural environment with clients based in the US and team members spread across Brazil. Wagner is an Agile enthusiast who likes to help teams become more agile with pragmatic tools and techniques. Wagner has been working with nearshoring for over six years and is thrilled about the challenges and benefits of scaling agile operations for companies.

Otto Acuna

Otto Acuna is an Internationally Certified Management Consultant that helps organizations to work better through strategy, operational improvement and digital transformation.

He has over 20 years of experience in managerial and non-manufacturing processes and industries. His company, EXYGE.COM specializes in the Financial Services Industry, Shared Services and a wide variety of back office functions.

Otto is the first CMC-Certified Consultant in the Spanish Latin America region and also trained in ISO20700. He volunteers as the Chair of the Professional Development Committee at CMC-Global Institute the international chapter of CMC-Global, the organization that regulates the Management Consulting profession in more than 50 countries and territories worldwide. He recently joined also the Quality Assurance Committee at CMC-Global where he supports the tri-annual audit of management consulting institutes worldwide. Otto operates mainly in Latin America, the Caribbean and more recently in Portugal and Spain. You can contact Otto here.

Carlos Rosales Oviedo

Filipe Pacheco

Marcio Cyrillo

Siddhartha Sharad

Luke Taylor

Luke Taylor is a Bogota-based journalist who regularly contributes written and radio reports to a number of international publications including ABC, Al Jazeera, Deutsche Welle, New Scientist, i News, The Independent, World Politics Review, Middle East Eye and The Financial Post.

Lonnie McRorey

Lonnie McRorey is a U.S. Software Technology Executive, CEO and Co-founder of Framework Science. He has over 20+ years of experience in various industries, including designing the first DevOps system for Social Recruiting Applicant Systems. Framework Science is a platform for building top software engineering teams with greater accuracy and at a velocity required to meet modern market objectives. The aim is to disrupt the software outsourcing industry while providing total transparency on resource costs, capability, testing, evaluations, training, corporate social responsibility, and IP Security while incrementing software production certainty.

Tim Wilson

Tim has been a contributing analyst to Nearshore Americas since 2012. He is a former Research Analyst with IDC in Toronto and has over 20 years’ experience as a technology and business journalist, including extensive reporting from Latin America. A graduate of McGill University in Montreal, he has received numerous accolades for his writing, including a CBC Literary and a National Magazine award. He divides his time between Canada and Mexico. When not chasing down stories, he is busy writing the Detective Sánchez series of crime novels.

Carlos Chalico

Jim Glade and Conrad Egus

Nathaniel Parish Flannery

Nathaniel Parish Flannery is a Mexico City based researcher and writer. He has worked on projects throughout Latin America and published articles with Forbes, Fortune, MONOCLE, Americas Quarterly, The Atlantic, and a number of other magazines. He has a Master's degree in International Affairs from Columbia University in New York.

Jon Butler

Jon Butler, Principal with StrategyShore, is an expert in technology operations, outsourcing, offshoring and nearshoring. For over 20 years, Jon has helped clients succeed in India and nearshore locations. Jon gets personally involved in client success, having lived for 2+ years and created technology delivery centers in both Mexico and Italy, and also having lived for six months in Peru. Jon’s travel to 60+ countries underpins the importance and power he places on sourcing location cultural affinity. His resulting passion for employee engagement makes him a much sought after webinar and conference speaker.

Aaron Irola

Aaron is a lawyer at BLP Legal who has specialized in labor and employment law and has extensive knowledge about immigration. He is part of the team that provides preventive and corrective advice to different companies. That experience allows him to provide prompt and accurate advice for the correct handling of the requirements of each case. You can contact Aaron here:

Sharad Choudhary

Sharad is Costa Rica Senior Regional Center Head at Infosys BPM. Powered with a degree in Advertising, Sales Promotion and Sales Management, Sharad has gathered extensive experience in his career stint of over 23 years across industries, such as telecom and airlines, to name a few. In the last 16 years at Infosys BPM, Sharad set up and led large multiple off-shore and onshore operations of up to 1,600 FTEs.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

David Mauro

Khiv Singh

Pravina Chetty

César Arce

César is an Agile Transformation Coach specialized large Scale Agile implementations and company-wide transformations. He has worked with big companies and growing startups to master Agility at levels of the organization to attain sustainability and growth.

Kapil Jain

Kapil Jain, Executive Vice President and Global Head of Sales and Enterprise Capability at Infosys BPM, is globally responsible for sales, marketing, M&A, alliances, and influencer relations. He is also the global head of enterprise capability, responsible for all enterprise services, industry solutions, and value design. As a member of the Executive Council, he also participates in the formulation and deployment of business strategy for Infosys BPM. Kapil also serves as a Director on the board of Infosys McCamish Systems, LLC, Infosys (Czech Republic) Limited s.r.o. and Supervisory Board of Stater.
Kapil has been with Infosys since 2000 and has served in a number of leadership roles in technology and operations across sales, delivery, transition, and solution design. Prior to joining Infosys, he has been with HSBC's corporate finance and advisory group and ICRA. He has more than 25 years of experience overall, 17 in India and 8 in the US.
Kapil has an MBA and MS from the Case Western Reserve University, USA, and has done his engineering from the Indian Institute of Technology (IIT), Roorkee.

Javier Carranza

Giuliana Corbo

As Nearsure's COO, Giuliana has been working and leading diverse multicultural teams in large-scale technology projects for several years. By managing business and recruitment procedures, she makes sure that the team is well-coordinated and productive in order to achieve successful customer relations life-cycle.

Gregory Chrisman

Marnely Rodriguez

Silvia Rosa

Monserrat Soto

Monserrat Soto is an Associate at ECIJA in Costa Rica. She received her Law Degree by the University of Costa Rica with honorary distinction in her graduate thesis on copyright and associated rights. In 2018, she graduated with honors with a degree as Specialist in Commercial Law.

Her experience is centered on private law, with emphasis in corporate, mercantile, and contractual law, as well as intellectual property and real estate. In a ten years of professional career she has gained broad experience in the handling of local and international clientele.

Bruno Pina

Bruno Pina is Global Vice President of Growth and Strategy at The Bridge, where he is responsible for Marketing, Product and Sales. The Bridge is a global network of digital talent with over 250,000 Tech & Digital talent across Latin America and North America.

He is also co-founder of Hackmed, a healthtech / edtech company that promotes entrepreneurship with students and professionals in the health area, supported by the Lemann Foundation and the Hospital das Clínicas de São Paulo. Also, Pina is a mentor of market executives and speaker on topics such as Innovation, Digital Transformation, Culture and Health Industry.

During his 20-year career, Pina has worked in several large organizations leading transformation projects in different regions such as Latin America, North America, Europe and Asia. Most recently he was Chief Innovation Officer in Distrito and previously he held the position of Chief Digital Officer at AstraZeneca. Pina also owns major companies like McKinsey & Company and IBM.

In addition to his professional career, Pina is married, the father of 2 children and a lover of philosophy, new technologies and electronic games!

Caroline Doherty de Novoa

James Bargent

Pat Antuña Yarza

Edward Blake

Edward is a contributing writer for Nearshore Americas. During the last 16 years, Edward built his knowledge of business techology and strategy as a technical writer for a major SaaS company based in Europe.

Camilo Quintero Serrano

Camilo is Managing Director of Liftit Mexico, a logistical solutions company. He has enjoyed a career in Latin America and the Caribbean that has spanned the technology, digital and business transformation, e-commerce, logistics, fintech and retail sectors. You can contact Camilo here.

Mario Peña

Mario is Regional Center Manager at Infosys, where he manages end-to-end delivery and governance operations for the company's Delivery Centers in Monterrey, Brazil and Argentina.
He's experienced in global business operation model and process development, as well as project management. At Infosys -where he has worked for 12 years-, he was responsible for delivery centers start up in Costa Rica and Puerto Rico.

Daria Perva

David England

David England is a Director with Alsbridge, a global consulting, benchmarking and sourcing advisory firm.


Rado Kotorov

Carlos Rosales

Carlos Rosales is the CCO at Foonkie Monkey, the most awarded mobile app development company in Colombia. With more than ten years leading the creation of User interfaces and User experiences, it brings us some recommendations to create a good user experience in Fintech applications.

Peter Appleby

Peter is former Managing Editor of Nearshore Americas. Hailing from Liverpool, UK, he is now based in Mexico City. He has several years’ experience covering the business and energy markets in Mexico and the greater Latin American region. If you’d like to share any tips or story ideas, please reach out to him here.

Bydrec, Inc.

Anand Ramakrishnan

Guilherme Campos

Guilherme Campos is an Industry Analyst at Frost & Sullivan with a special focus on IT trends in Latin America. He has professional experience in IT consulting, research and planning obtained in big companies such as IDC, EDS/HP, Nestlé, Sonda IT, General Motors and Itautec.

Martijn Oostveen

Stephen Charoo

Daniel Valverde

Daniel Valverde is a partner at Ecija in the area of Labor Law and Human Rights. His main duty is to be the point of contact for clients on labor-related matters. He consults in employment law and human rights, a field in which corporations will have a key role in the future. You can contact Daniel here:

Isabel Bartholomeu

Isabel is Senior Lead of Client Operations & Services at Infosys BPM. She has helmed several leadership roles in her career, which spans of over two decades and includes experience working with legacy US carriers in the airline industry.
Isabel is now building the operations team in Brazil for Infosys BPM, which she joined in 2020. She's also the centre head in Brazil, overseeing the regional growth and development prospects for Infosys.

Gonzalo Costa

Chandan Das

Jon Felperin

Patrick Heffernan

Nearshore Americas

Herberth Gonzalez Rafael Quiros

Herberth Gonzalez is an accountant at Central Law in Costa Rica. He has studies in transfer pricing from the Interamerican Center of Tax Administrations as well as in International Financial Reporting Standards from the College of Private Accountants of Costa Rica.

He has worked as an advisor and consultant to national and international companies in tax and accounting matters related to various industries such as free zones, airport services, hospitality and tourism, risk rating agencies, health services and pharmaceutical production, among others.

Rafael Quiros is the founding partner of Central Law’s office in Costa Rica and current chairman of the firm. He specialized in Insurance and Reinsurance Law at Georgia State University, and currently works in corporate law, insurance law and due diligence in mergers and acquisitions. He was also the arbitrator for the Center of Reconciliation and Arbitration of the Costa Rican-American Chamber of Commerce (AMCHAM).

Quiros has received numerous international awards, including as an expert in insurance and reinsurance law from the ILO (International Law Office) in 2010; from CORPORATE INTL. Magazine in 2011; from Chambers & Partners in 2011; and from Global Experts in 2015.

You can contact them here:

Ronald Erese

Based in Guatemala, Ronald Erese is the Senior Director of Marketing for Latin America [24], where he has been working since 2008. He moved to Guatemala in 2012 from the Philippines, where he started his BPO career in Talent Acquisition.
Ronald’s responsibilities include Employer Branding, Corporate Communications, Public Relations and Sales Support. He works with teams from the US and India to promote Guatemala, Colombia and other Greenfield locations Nearshore.

Dave Brown

David Robillard

David Robillard is President of MultiLatin Background Screening and has more than 20 years of experience advising boards of directors and senior management on integrity and corporate reputational risk issues in Latin America. David is Chairman of the Latin American Task Force for the (NAPBS) - National Association of Professional Background Screeners. You can contact David at

Leandro Scalize

Rajit Kabadi

Mauricio Paris

Partner at Ecija Law & Technology. I am passionate about advising companies in their activities throughout Central America & Caribbean markets. My areas of practice include international contracting, commercial arbitration, tech, and TMT. You can contact Mauricio here:

Michael Cloppse

Michael is a Research Analyst at Athena Global Advisors in Philadelphia. He has worked with and conducted research for telecommunications companies in both the U.S. and Latin America and the Caribbean. Originally from New York, Michael holds a Bachelor of Arts in Economics and Government & Legal Studies from Bowdoin College.


Craig Dempsey

Craig is the Managing Director and Co-Founder of the Biz Latin Hub Group. Craig holds a degree in Mechanical Engineering, with honours, a Master’s Degree in Project Management and various other diplomas covering logistics, personal management and government administration. Craig is also a military veteran, having served as an Australian army officer on numerous overseas operations and is also a former mining executive with experience in various jurisdictions, including, Canada, Australia, Peru and Colombia. You can contact Craig here.

Hansa Iyengar

Mauricio Chede

Steve Mezak

Next Coast Media’s M&A service provides confidential assistance to organizations seeking to make strategic moves in North, Central and South America, and the Caribbean.

For acquirers, we work to better define prospects for expanding in the “Nearshore” and United States services markets.

For sellers, we seek to understand the unique value of your organization to ensure the right buyer is sought out, and the engagement process is initiated with proper care and attention.

Sekou Alleyne

A strategic business development professional, Sekou attained his MBA from the University of Toronto’s Rotman School of Business and earned his Bachelor of Commerce at Concordia University, Montreal, Canada. Sekou has leveraged his background in Toronto’s real estate development and leasing market to play a leading role in the investor attraction effort in InvestTT since its inception. Sekou was intimately involved in establishing Trinidad and Tobago’s first international call centre, iQor, which is located at the Tamana Intech Park. A primary focus for Sekou at InvesTT, the national investment promotion agency of Trinidad and Tobago, is attracting investment to his country’s Business Process Outsourcing sector. As the leader of the Investments Division at InvesTT, Sekou is highly motivated to engage in sector growth activities including interaction with existing participants, site selector consultant engagement as well as investor awareness, outreach and facilitation. You can contact him here:

Cesar Cantu

Cesar is the Managing Editor of Nearshore Americas. He's a journalist based in Mexico City, with experience covering foreign trade policy, agribusiness and the food industry in Mexico and Latin America.

JA Del Río

Chas Moore

Jon Tonti

Patrick Heffernan and Geoff Woollacott

Dominic Leide

Dominic Leide is the President of The Office Gurus and has over 20 years of experience in the BPO / Call Center industry. Dominic has led The Office Gurus from a 50 seat captive call and contact center to a global provider of BPO solutions with 5 call centers in 4 different countries. Dominic is an active member of the Young President’s Organization and has taken part in call center panels on a variety of topics. In his free time his passions include boating with his family and coaching as many youth sports as possible!


Everise is a CX transformation company helping enterprises experience resilient growth throughout the customer lifecycle.

We’ve built more than just a global experience company - we’ve built a global experience platform.

This cutting-edge technology, talent and entrepreneurial spirit help our partners evolve to the experience-age with our customer, product, home, and digital experience solutions.

Our AI-powered, omnichannel EXAGE platform enables remote, outsourced CX from seven strategic markets that is high-performing, scalable, secure, agile, fluent and available to 6.3 billion customers.

Bianca Wright

Nearshore Americas Contributing Editor Bianca Wright has been published in a variety of magazines and online publications in the UK, the US and South Africa, including Global Telecoms Business,, SA Computer Magazine, M-Business,, Business Start-ups, Cosmopolitan and ComputorEdge. She holds a MPhil degree in Journalism from the University of Stellenbosch and a DPhil in Media Studies from Nelson Mandela Metropolitan University.

Dennis Barker

Leonardo Mattiazzi

Raju Shanbhag


Bryan Campbell Romero

Bryan Ch. Campbell Romero is the Investment and Policy Editor at Nearshore Americas. He also contributes to other publications with analysis on political risk, society and the entrepreneurial ecosystems of Cuba and the Latin American region. Originally from Cuba, Bryan holds a Bachelor’s degree in Philosophy (Licenciatura en Filosofía) from the University of Havana.

Jeanine Sterling

GGA Solutions

GGA Solutions is a leading software development and business process outsourcing firm with two locations in Tijuana, Mexico.

Hilda Thomas

Mayur Anadkat

Susana Martinez

Juan José Montero

Juan José Montero is Director of BLP in its San José office. He specializes in the practice areas of Labor and Employment and Global Mobility and Relocation.

Montero has participated in multiple due diligence processes allowing multinational companies to acquire a business presence within Costa Rica.

He has also been commissioned to implement several audits and compliance review processes for national companies and has aided in labor judicial processes and coordinated strategies with the firm's labor litigation team, which has attained a highly favorable record in our clients’ favor.

In addition, Montero has coordinated audits, the prevention and management of administrative claims and other processes before the Ministry of Labor, the Costa Rican Social Security Fund and other state institutions.

He has been responsible for analyzing and implementing strategies related to the hiring of expatriates, and the creation of compensation schemes and additional benefits for employees of multinational companies, as well as local firms.

He has extensive experience in handling negotiations at the judicial level, as well as private conciliation processes.

Ashish Patel

Ashish is CEO and Founder of Simpat Tech. An experienced developer and dedicated problem-solver, he has spent over a decade helping organizations of all shapes and sizes address their most mission-critical software challenges.

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