Nearshore Americas

AWS Sets up Customer Support Center in Costa Rica

Amazon Web Services (AWS) has launched a customer service center in Costa Rica in an apparent bid to capitalize on the growing demand for cloud computing services in Central America.

The San Jose office will be staffed with technical experts and customer service representatives, meaning it will not only support the existing customers but also add new clients.

“The new location will pull together a local group of account executives, solution architects, partner managers, and support personnel so that customers can engage directly with AWS – in their local environment, in their native language,” stated the cloud computing giant in a press release.

AWS already has a few clients in Costa Rica. Banco LAFISE, Fujitsu, and Snap Finance are among them. It is serving hundreds of clients elsewhere in Central America.  However, AWS says, the Costa Rican organizations were among the first to adopt its cloud services.

“Established customers in Costa Rica are now using AWS to run everything from development and test environments to big data analytics – from mobile, web, and social applications to enterprise-level applications and mission-critical workloads,” the company added.

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Cloud computing accounts for “54% of all industry 4.0 services that Costa Rica provides to the United States, Canada, and Mexico, as well as to other Latin American and European countries,” according to CINDE, the country investment promotion agency.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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