Bombardier Launches Customer Support Center in Toluca, Mexico

Canadian aircraft manufacturer Bombardier Aerospace has launched its second customer support center in Latin America in the Mexican city of Toluca. The service center will provide expertise and support to local commercial aircraft customers and other clients flying into the region.

Located at Toluca Airport, the office will be home to three field service representatives (FSR), one sales director, one regional support office (RSO) administrative assistant and one RSO Manager. Bombardier stated that the new center will work in conjunction with other global service centers as well as its expert in-service engineering teams and 24/7 customer response centers.

Bombardier has 470 jets based in the region to date and aims to sell 2,300 commercial jets in Latin America over the next 20 years. The Montreal-based firm’s first customer support center in the region was launched in São Paulo in 2011.

“Latin America is an important region for Bombardier with a large number of existing Bombardier business aircraft operators,” said Michel Ouellette, president of Bombardier customer services and specialized and amphibious aircraft.

Bombardier’s latest fourth-quarter revenue rose 15% to $5.32 billion, beating analysts’ average estimate of $5.05 billion, according to Reuters. The firm, which has more than 35,000 employees worldwide, is reportedly moving some of its back-office HR functions to Mexico and scaling down its workforce in Montreal.