Nearshore Americas

BPO’s Impact on the Nearshore Middle Class and the Flaws of U.S. Protectionism

Robbie Brillhart, vice president of BPO at Capgemini, talks about the major influence sourcing partners like Capgemini have on economic stability in emerging economies and the problem with U.S.-driven protectionism.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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