Kirk LaughlinAs more and more Latin American BPO companies enjoy outsourcing opportunities, BPO certifications will soon be available in Spanish. The Human Competence Examination Board of the BPO Certification Institute, Inc. (BCI), after more than a year of intense multi-level debates, finally gave the go ahead to the idea of making BCI certifications available in Spanish, French, Chinese & Arabic languages in the second half of 2011.
Needless to say, with this decision, BCI certifications will now cover nearly 70% of the world’s domestic outsourcing services markets that do not necessarily speak English and converse in the vernaculars based on Spanish, French, Chinese or Arabic. The entire South America and indeed most parts of North America converses in various derivatives of Spanish. BCI’s Spanish-medium certifications, which are expected to hit the marquee in the second quarter of 2011, will provide a powerful impetus to Latin American BPOs who are already beginning to enjoy near-shoring advantages with most US clients. Similarly, French, Arabic and Chinese medium certifications of BCI are expected to create global qualification and competence benchmarks for professionals working in domestic Call Centers/ Contact centers/ BPOs/ KPOs/ outsourcing services providers in Francophone Africa; West Asia and China – regions that are fancied to become the strongest BPO destinations by 2020.
Spread across 42 countries, the BPO Certification Institute, Inc., (BCI) is the world’s largest BPO certifications and standards body. It certifies professionals working in the BPO industry and those who want to enter it. It also certifies BPO enterprises on service delivery and talent management excellence.
BCI works with governments in areas related to BPO excellence and its standards and certifications are setting up competitiveness benchmarks for nations. More than 50000 BPO professionals and hundreds of BPO companies have been beneficiaries of international certification programs. All BCI certification programs have been subjected to extremely stringent internal credentialing process and are based on state-of-the-art set of Standards -the BCI Master Standards Group. This group currently includes the Human Competence Master (HCMS21®) Standards; the Service Delivery Master Standards (SDMS22®); the Talent Management Master Standards (TMMS10®) developed after years of exhaustive research on the phenomenon, trends and challenges of global outsourcing.
On the enterprise side, BCI offers the BTMQ® (BPO Talent Management Quality) and the BSDQ® (BPO Service Delivery Quality) Enterprise Certifications. BTMQ® Certification proves the competence of a BPO outfit’s Talent Management systems whereas BSDQ® Certification is the Delivery Capability Certification as relevant for most possible forms of BPO services organizations. Backed by the most comprehensive Human Competence Standards, the HCMS21, BCI offers a dozen Certification programs for all six levels of BPO operatives and professionals.
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