Nearshore Americas

Brightstar Unveils New Shared Services Center in Costa Rica

Wireless telecom gear vendor Brightstar Corp has unveiled its new Costa Rican shared service center, which will provide technical support for the company’s operation across the region.

The Miami, FL-based firm said it has invested US$6 million in the service center and hired 70 persons.

Opened in the capital San Jose on Monday, the service center will see Brightstar Corp add another 80 people to its workforce in the weeks to come. According to the company’s press release, the center will provide finance & accounting services in addition to technical support.

Foreign investment in Costa Rica’s global services sector has been on the rise in the past few years. According to CINDE, country’s investment promotion agency, information technology and other business services exports reached $2.8 billion last year.

It went on to say that as many as 143 foreign multinationals are now exporting services from Costa Rica, creating about 46,000 jobs for the local population.

“The consolidation and centralization of business critical services will greatly support our global operations,” said Pablo Suarez, Brightstar’s President of Latin America. “Our team here will also serve as a ‘Center of Excellence’ to train new employees and promote a continuous improvement operating environment.”

The newly opened facility, spread across 2,100 square meters, is also equipped with a fitness center and cafeteria.

Founded 16 years ago, Brightstar serves more than 200 carriers and 50,000 retailers, and has a presence in 55 countries, including sales teams in Costa Rica and many other countries in Central America. Latin America is its largest regional market.

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The company is South Florida’s fourth largest private company, with revenue of $4.6 billion in 2011, according to the Business Journal’s top 100 private companies list. Earlier this year, it acquired a division of Tokyo-based SoftBank BB Corp., a distributor of communications technology and mobile accessories.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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