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India Call centers

Police Continue Call Center Raids in Mumbai As Mira Road Investigation Drags On

Police in the Indian city of Mumbai continue to raid call centers weeks after the Mira Road scandal was uncovered. Four more call centers were raided last week and nine the week prior.
Hundreds of agents have been arrested during the raids on charges of posing as Internal Revenue Service (IRS) officers to defraud U.S. citizens out of millions of dollars.
The scandal has hit the country’s call center industry hard, with The Times of India reporting that foreign consumers were becoming increasingly suspicious about calls coming from Indian call center agents.
While the Mira Road case seems similar to a call center scam reported from Jamaica, it is no doubt far bigger in size, so much so that FBI agents have now arrived in India to investigate alongside local police.
The call centers, according to police, had been operating for nearly a year and collected between US$90,000 and US$150,000 a day. Police suspect the ringleaders had associates in the U.S. where the payments were processed.
Sushil Modi, the founder and CEO of Pune-based recruiting firm iTek Focal Solutions Pvt Ltd, told Times that the scam had hurt the reputation of all other call centers across the country. “Ever since news of the scam broke, our clients have become skeptical about the minutest details including licenses or other documents, which was not the case earlier,” he said. Worse still, many workers have now started refusing jobs in call centers.
In fact, call centers have long been on the decline in India, with many firms choosing Philippines over India because of a preference for American-style English.
It seems American authorities have long suspected some call center firms operating out of India. In June this year, the U.S. Federal Trade Commission told  the Senate Judiciary Committee that it had launched a major international crackdown in 2012, halting six tech support scams primarily based in India that targeted consumers in the United States.
Reports say FTC even provided training for Indian law enforcement authorities to arrest and prosecute individuals perpetrating these acts.
In its report, the agency stated that some Indian call centers ‘are continuing to be the source of various imposter frauds’ like their Jamaican counterparts.

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Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

1 comment

  • Sub- TECH SUPPORT SCAM: Fleecing on pretext of virus attack on PC by G A Technocare Technology Pvt Ltd.
    G A Technocare Technology P Ltd ( duping customers in the United States (US) on pretext of giving technical support by removing virus from their computers
    How it works: The scammers would randomly call US citizens, informing them about a virus attack on their personal computer. The gullible user, who falls into the trap, would agree to the offer made by the scammers to debug the computer. Using Team Viewer software (used for Internet-based remote access and support. Through the software one can connect to any PC or server so as to remote control the target PC) the scammers would pretend to debug the computer. The unsuspecting customer would be asked to pay anything between $200- $500 for the service. Considering that thousands of people are enticed into believing the scammers every day, the total volume of the scam runs into several hundred thousands of dollars every month.
    G A Technology Working with Central bank of India – the bank provided him payment getaway to cheat innocent people in USA (spoiling nation image)
    Within 2-5 years he becomes billionaire, because he is running fake call center. He was a regular at posh late night parties in his house and hotel and was also fond of high-end cars
    I request Government to see his income from where he earns that much money without any product.
    His office address is H-73, Sector 63 Noida – 201307.
    url :