Canadian BPOs Hunt for Talent in LATAM

Call center companies in Canada are looking for remote workers in Latin America, offering salaries as high as US$32 per hour.

Some companies, such as Toronto-based Alliance One, require employees to work on-site for a few months before returning to their home countries to work remotely. Others, such as VeriClock in Vancouver, have no such requirement.

It seems some BPOs believe that working on-site will ensure that employees are properly trained and familiar with company culture and procedures.

Candidates must be bilingual and able to speak and write in both English and Spanish, VeriClock stated in its job ad.

Once selected, candidates will have to do a variety of jobs, including resolving customer requests or complaints via email, chat or phone. Other jobs on offer include analyzing customer data to improve customer experience.

There is no data available on how many people in Latin America have taken advantage of these remote working opportunities offered by Canada.