Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced that it is growing its BPO footprint in Latin America with the expansion of its delivery centers in Chile, Brazil and Guatemala. The centers currently employ 1,500 Business Process Offering (BPO) specialists, with capacity for more than 2,000 employees and additional room for expansion. In addition, Capgemini is increasing the scope of its BPO services in the region to include a range of finance and accounting, procurement services and customer operations management solutions. The centers currently service 5 prominent North American and global clients, including Unilever, Coca Cola Enterprises and International Paper.
Capgemini’s Latin America delivery network is comprised of new centers in the Campinas region of Sao Paulo, Gaspar City in the state of Santa Catarina, Brazil, and in Guatemala City, Guatemala, as well as existing centers in Buenos Aires, Argentina; Sao Paulo and Agua Branca, Brazil; and Santiago, Chile. All seven centers are part of Capgemini’s Rightshore® delivery model, which leverages a global delivery model to place processes, services and/or functions in the best locations around the world, tailored and coordinated to meet clients’ specific business goals.
“Horses for Sources Research is constantly showing how valuable Latin American resources are becoming for augmenting both IT and business processes within a global sourcing environment,” said Phil Fersht, chief executive officer and head of research, Horses for Sources. “Capgemini’s strategy of investing in delivery centers in the region presents a compelling global delivery capability, based on a network of proven locations where educated and multilingual talent are readily available to support clients.”
Latin America centers are attractive to clients with operations and customers in North and South America due to the close proximity and time zone compatibility for clients in North America, in addition to Spanish and Portuguese language capabilities for Latin America and other global clients. Specifically, Capgemini’s center in Guatemala provides customer service and collections capabilities, as well as a full range of Finance & Accounting services for clients looking for English- and Spanish-speaking language capabilities. In addition to providing F&A services, Capgemini’s centers in Chile and Brazil are also able to provide Tax, Audit Control and Compliance (Sarbanes Oxley) services for English-, Portuguese- and Spanish-speaking clients.
“With the establishment of our Latin American centers, Capgemini continues to expand its global delivery capabilities, with the potential for more than 2,000 seats in the region,” said David Poole, vice president and head of Americas Business Process Outsourcing, Capgemini. “We’re leveraging Capgemini’s unique approach, which utilizes business insight methods and solutions, combined with our deep knowledge of the F&A market, to service our clients including several multinational businesses, allowing us to drive efficiencies and yield significant cost savings for our clients’ businesses.”